I just updated to PHP v7.0.4 yesterday. My transactions are being authorized when someone checks out (Authorize.net AIM) so cart is functioning and I can see the transactions when I log into authorize.net. However I am unable to then collect funds from the control panel when I click on 'inform authorize.net'. I get the error message: User authentication failed due to invalid authentication values. I generated and added a new transaction key in the payment providers area which didn't help. I ran updatestore/php again. I double checked to make sure all the new files had been uploaded. Any ideas what the problem might be?

Hi Julie

In the payment providers admin page for authorize.net (AIM) for Transaction Type are you using Authorize Capture or Authorize Only. If it's the former you wouldn't need to click on "inform authorize.net"

Andy

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We use authorize only and then go back and collect when we ship

OK that's fine then. I tested this before the release and it worked well then and I just tried another couple of orders on my demo store and again no problems. You don't get any sort of warning or error if you Capture via the authorize.net admin rather than the store do you?

Andy

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we can capture successfully from the authorize.net admin...no warnings there

I've looked at the auth.net help docs and reports of similar problems elsewhere and the solution is always to generate a new transaction key, I know you've done that but can you try one more time and then wait for a new order to come in and then try the Inform Authorize.net function in the store admin on that new order?

Andy

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I updated the transaction key and ran a new order as you asked. No luck.

One last thing, you're not using two vsadmin folders for security reasons, are you? If you are make sure all updater files are copied to both.

Andy

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no just one vsadmin folder

I can't think of anything else to check. Would you like to send me ftp / control panel details via email and we'll take a closer look. In the meantime I would capture the funds via authorize.net.

Andy

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Julie, I got your mail but you sent on hosting control panel details (which didn't work I'm afraid) and I really needed the store control panel, sorry if that wasn't clear. FTP details would help too.

You also asked about switching the whole site to https, there's some good help on that here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=106851

Andy

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I just sent requested logins etc. Please let me know if you need anything else. Thank you.

I see the server is running PHP 5.5 - that's a very old version now, does your host offer PHP 7 - if so check the post here and I would switch versions https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737

Andy

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If I log into cpanel phpmyadmin it says "webserver php version PHP version: 7.2.7" ? I thought they switched us over quite a while back?

I did just now change the syntax in includes.php and db_conn_open.php per the link you sent me to.

I also changed the whole site over to https this morning. Pleasantly surprised how incredibly easy it was to set up a redirect in cpanel.

If you log into your admin it shows

MySQL Version: 5.5.61-cll
PHP Version: 5.5.36

Maybe you can check that with your host.

Andy

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I will check with our host about php. I did just notice when reviewing our new (since the updater) transactions in the authorize.net control panel, there is now a new heading in these records called:

Transaction Source
Solution Name: Ecommerce Templates

This was never there before. Would this have anything to do my issues or offer any clues?

I don't think that will have any bearing and is just another field the new system allows us to pass on I believe.

Andy

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Andy, I chatted with authorize.net. This is what they said. I know it's not the first 2 options.

"That is not our complete error but for that error message there is only 3 possibilities. 1) Wrong API Login id, 2)wrong Transaction key or 3) wrong URL/endpoint to link to us. Some software automatically changes the URL with a test mode setting so I checked on that. Does your software show what URL it is using to link to us? Not the URL for your website/software. It connects to us through a specific URL,not all software displays that but it has to be using one"

We can look into that third possibility for you. As I said earlier it works fine here so something along those lines is worth looking at.

Andy

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Hi Julie
Can you send the site FTP login details to my email (vince AT ecommercetemplates DOT com) along with the order id of an order that needs capturing, and I'll look into this asap.

Vince

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Hi Julie
I've found the problem with the Order Capture and this should be working on your site now. We'll do some more testing then get the fix into the updater as soon as possible if anyone else is having the same problem.

Vince

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