How to Troubleshoot PayPal 'No IPN' Errors?

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pauld Advanced Member USA 486 Posts	Posted - 07/08/2019 : 10:33:43 It seems as though every year or so we see several orders appearing around the same time in the cart as "Unauthorized" with a PayPal 'Auth Code: no ipn' error. Usually PayPal shows full payment received, so we manually change the order status and proceed to ship. It's assumed that these issues are caused by PayPal server problems or network congestion between PayPal and our web host. Other than calling PayPal - who seem to deny most problems until deluged with duplicate trouble tickets from many websites - can anyone suggest some steps to help us isolate the cause of these errors? Thanks in advance for any suggestions. ETA: sorry for posting this in Advanced Tips and Tricks... Admins, please move if needed. Thanks. Edited by - pauld on 07/08/2019 10:41:00
Vince Administrator 42750 Posts	Posted - 07/08/2019 : 12:18:27 Hi Paul A few times a year PayPal send round maintenance messages and there was a new one a few days ago that seemed to coincide with a spate of No IPN messages. Sometimes they really do just have a bit of down time. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
pauld Advanced Member USA 486 Posts	Posted - 07/08/2019 : 12:28:02 Excellent, thanks for this information.
insight ECT Moderator USA 4479 Posts	Posted - 07/08/2019 : 12:41:02 You can subscribe here https://www.paypal-status.com/product/production to receive notifications of service outages or other incidents regarding the PayPal services you use. They seem quite frequent . Peter Professional ecommerce web hosting services Shared hosting Windows & Linux \| Dedicated servers \| Domains \| SSL Ecommerce Templates specialists since 2003 https://servelink.com
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