Paypal checkout stopped working

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ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2019 : 07:56:23 Hi, After my most recent update, Paypal no longer works on my website. Is there something I am missing and need to do to get it to work again? Please advise. Thanks, Eddie https://worldofonesixth.com/ Eddie Ortiz
Vince Administrator 42874 Posts	Posted - 10/08/2019 : 08:05:20 Hi Eddie How does it not work? Do you get an error message for instance? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2019 : 08:08:00 I see orders being made on the admin but none process. Also I lost the ability to accept email checkouts as well. Everything seems to have disappeared and I can't seem to figure out how to bring it back. Eddie Ortiz
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2019 : 08:34:13 Not sure what happened. I update the software on Friday and it appears the checkout option no longer works for both Paypal and Paypal credit cards. Waiting to hear from my customers on what issues they are encountering Eddie Ortiz
Vince Administrator 42874 Posts	Posted - 10/08/2019 : 09:44:21 Hi Eddie Have you tried looking at the payment providers page to see if there are any changes? Also, have you tried checking out yourself to see if you get any problems? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2019 : 10:59:56 I've made not changes to my payment providers as of late. When I switch PayPal Direct Payments & PayPal Express Payments to sandbox though it gives me no options for payment at all! Eddie Ortiz
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2019 : 12:31:33 I was looking over your setup instructions Here https://www.ecommercetemplates.com/phphelp/ecommplus/paypal.asp and I noticed your transaction type has it set to authorized while I have it set to sale. Would that make a difference? Eddie Ortiz
Vince Administrator 42874 Posts	Posted - 10/08/2019 : 12:52:12 Hi Eddie It shouldn't do . . . but do try this yourself. It's much quicker for you to try a quick test than to ask us. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2019 : 13:14:24 So what do you recommend I do to place an order? Your application does not allow me to place an order using my Paypal account. I cannot change the settings to Sandbox and the email option and Paypal in general option do not appear? I'm stumped Eddie Ortiz
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2019 : 16:38:18 Anybody? I've gotten four orders that have not gone through... Eddie Ortiz
dbdave ECT Moderator USA 10468 Posts	Posted - 10/08/2019 : 20:44:49 I looked at the link in your first post and when I click the paypal link it takes my off to Paypal as expected. However that is Paypal express showing. You haven't mentioned what paypal services you are using. I only see paypal express and paypal credit buttons. You mention email as a payment provider. Have you check the payment providers in your admin to be sure email is active? David
Vince Administrator 42874 Posts	Posted - 10/08/2019 : 23:00:19 Hi Eddie Maybe it would be easier if you sent me the site FTP and admin login details to my email (vince AT ecommercetemplates DOT com) and I'll look things over for you. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/09/2019 : 07:24:14 Thank you, Vince. I sent you the details. Everything will be under World of One Sixth folder Best regards, Eddie Eddie Ortiz
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/09/2019 : 08:12:45 Sorry forgot to give you my admin login details as well. Sending that now Eddie Ortiz
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/09/2019 : 12:08:56 One of my customers came back with this information. "I can't seem to finish the check out process...It's asking for a phone number. I enter it, but there's no button to proceed" I updated the css file as I always do so not sure what's going on Eddie Ortiz
Vince Administrator 42874 Posts	Posted - 10/09/2019 : 12:37:37 Hi Eddie quote: Also I lost the ability to accept email checkouts as well. Everything seems to have disappeared and I can't seem to figure out how to bring it back. This is what I checked first as it is the easiest to check I guess, and sure, the checkout button was missing and should have been there as you have PayPal Standard and Email like you say. The strange thing is that the inccart.php script had been edited to replace the checkout image with a # instead of its location. The ectstyle.css had been edited so that the checkout button didn't display AND on top of that the images/checkout.gif had been renamed to checkout.gif.bak so that it couldn't be found. Is there an explanation for all of this? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Vince Administrator 42874 Posts	Posted - 10/09/2019 : 12:39:59 quote: It's asking for a phone number. I enter it, but there's no button to proceed Probably because it's been renamed to checkout.gif.bak. It should appear now though. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/09/2019 : 12:45:50 The checkout image appears to be broken so I tried to comment it out and back up the broken image. I see the css styling in place and did not want the image to display. I just checked the cart page and the options still don't appear Eddie Ortiz
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/09/2019 : 12:47:45 Okay I see it there now. Thanks for the help! Eddie Ortiz
Phil ECT Moderator United Kingdom 7715 Posts	Posted - 10/11/2019 : 04:36:19 quote: I see the css styling in place and did not want the image to display. I think what you need to do is check in your vsadmin/includes.php file for the following: $imgcheckoutbutton = "images/checkout.gif"; and change it to $imgcheckoutbutton="button"; * Database Migrations and Conversions* * ASP to PHP Cart Conversions* *Contact Us* *Buy The PHP Capture Card Plugin* Rate Our Services/View Our Feedback
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 10/19/2019 : 03:51:39 Thanks, I will do that Eddie Ortiz
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