 Posted - 10/21/2019 : 05:03:44
TROUBLESHOOTING checkout process:
OK, so I can get to the address page and then the payment page. BUT this is happening. Tests:
1) For credit card payment (used real card to test) I see authorize screen showing transaction successful as it makes its way to the thanks.asp page - however when it refreshes to what should normally be the receipt - the receipt does NOT come up. The space that should display it is blank.
2) For paypal it went to paypal and that process worked out fine in paypal. Got paypal success paid notation, but didn't redirect me back to the web site. Is it suppose to take me back to the site for a receipt automatically? or just the manual have to click "return to merchant" button? When I click to return to merchant it goes to thanks.asp but again no receipt shows up, just blank area where the <!--#include file="vsadmin/inc/incthanks.asp"--> info should show up. (I did get a payment email receipt as buyer from the PayPal server)
3) For email checkout - when I click checkout it goes to the thanks.asp page, again with no Receipt showing up
Notes:
~ Yes, the thanks.asp file is on the site and that include <!--#include file="vsadmin/inc/incthanks.asp"--> is in the file and all files are from the latest asp 7.0.7 update?
~ No email notification from web site sent for any of the three purchases above - either to me as the merchant or me as the purchaser? Only email that was received was the one generated by paypal letting me, as a buyer, know that I sent a payment to the merchant/my site.
~ Should note that the new felicity template is in root, and the old template is/was in /shop. When using the /shop before this, all functions worked flawlessly and the root felicity site is using the same database (both the old /shop cart and the new root felicity cart have been updated to 7.0.7 and the update.asp successful. I have checked the dashboard/admin entries, ie email setup and nothing seems to have changed or been omitted. Is there something I need to do in the email setting I am unaware of? I did have to take out the /shop from the store admin setup path.
~ I have my email checkout payment email set up to give the purchaser instructions on how to pay. However as mentioned, that email did not send out to purchaser... (and no notification email to me as merchant)
~ All three transactions DO show up in admin and the cc and paypal as paid - so that's good:-) And showed up in my payment processor just to confirm - well of course not the email payment one, but the other two.
Note B: a customer emailed a Q to me from the site contact.asp and I got it, so I know that aspect works. He also started an order and got to the payment screen and backed out because he had a question that he emailed me about. So that shows up in the admin - albeit as awaiting payment.
Conclusion: Any old /shop files that I may be missing in redirects or other crossover issues I may have missed to cause no receipt in thanks.asp or no emails being generated as part of the checkout process to either the buyer or the merchant?
Appreciate the help and thank you in advance, Em
emsplace dot com/default.asp ASP store
PS. as a side note: In order to checkout with paypal I couldn't do it from my admin account. So had to use a different email as a buyer which email was in the system but forgot what the pw was. So, I did request to reset password as part of this process (as a buyer from different browser where not logged into admin) and even that email never arrived. The send password gave the sending verbiage but no email actually arrived to the email address in the system I was requesting reset. I ended up going into admin (as the merchant) and logging in as the customer from client login area in order to pay with paypal since I didn't get the reset pw email as requested.
Edited by - coastalem on 10/21/2019 05:12:35
| 
Checkout Questions: New Template Troubleshooting
