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Vicki
New Member

52 Posts

Pre-sales questions only
(More Details...)

Posted - 01/08/2020 :  08:22:38  
I would like to process a return through the admin. What is the best way to process this?

dbdave
ECT Moderator

USA
10468 Posts

Posted - 01/08/2020 :  08:39:38  
The way we do it is enter a manual order in the admin and use a negative quantity for the items that were returned.
This should update inventory if you are using it, and you can sent the email receipt to the customer from the admin.
You will need to process the refund through your payment provider. There is no way top do that from the admin.
We mark the order complete one the refund has been issued.

dAVID

Vicki
New Member

52 Posts

Pre-sales questions only
(More Details...)

Posted - 01/08/2020 :  08:42:03  
Thank you. I will do it this way.
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