Bug in shipping rates for Price Based?

Author	« Topic »
Graham Slaughter Ecommerce Template Expert 828 Posts	Posted - 01/20/2020 : 12:06:26 I have been using price based shipping for many many years. A few months back we updated it, so I dont know if this issue started then or not. We have our price based shipping setup as follows: However, our rates show the higher tier when the total in the cart is still under $19.99 https://www.suspension.com/sharecart.asp?sharecart=upib0mudyo7vxhyjdy8sneapyj Any ideas what might be going on? - Graham Slaughterd
Vince Administrator 42874 Posts	Posted - 01/21/2020 : 01:24:18 Hi Graham I set up the same conditions here and everything seems to be working ok. Can you check first that there is nothing being added to the shipping, say insurance or handling. If that doesn't help at all, please send the FTP login to my email (vince AT ecommercetemplates DOT com) and I'll investigate. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Graham Slaughter Ecommerce Template Expert 828 Posts	Posted - 01/23/2020 : 08:13:00 I hadn't thought to check the includes file. There is a value here that may be the culprit as it's the exact value it appears to be calculating incorrectly by: initialpackweight=0.75 Is that value setup incorrectly? - Graham Slaughter
Graham Slaughter Ecommerce Template Expert 828 Posts	Posted - 01/23/2020 : 08:15:04 Confirmed as the culprit. I set it to 0 and the issue went away. Perhaps a bug or am I maybe not understanding that value correctly? - Graham Slaughter
Vince Administrator 42874 Posts	Posted - 01/23/2020 : 08:55:49 Hi Graham That parameter isn't really relevant to price based shipping but appears to be used as an initial price of 0.75 instead of an initial weight. I'll get a fix into the next release but it seems you have a workaround by just removing that parameter. Thanks very much for letting me know what it was in the end, and well done for spotting the problem. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Graham Slaughter Ecommerce Template Expert 828 Posts	Posted - 01/23/2020 : 08:57:17 We use both price based and calculated shipping, so I have to keep it in there. I'll just fudge the price based shipping ranges for now to overcome the issue until we update next. Thanks for looking at it. - Graham Slaughter
Vince Administrator 42874 Posts	Posted - 01/23/2020 : 09:00:57 Hi Graham In that case if you open inccart.asp and search for... if initialpackweight<>"" then thepweight=initialpackweight ...and change that to... if initialpackweight<>"" AND shipType<>5 then thepweight=initialpackweight It should sort this out. Vomce Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Graham Slaughter Ecommerce Template Expert 828 Posts	Posted - 01/23/2020 : 09:03:19 You rock! Thanks for the help. - Graham Slaughter
tgorski Ecommerce Template Expert USA 918 Posts	Posted - 04/03/2020 : 14:45:00 We have a client who is also having problems with Price Based Shipping PHP v7.1.6 ... payment methods are setup for PayPal Pro and PayPal Express, but when clicking the checkout button from the popup, the cart page reads "There are no methods available for your shipping destination.", and again on the credit card page, even though Price Based Shipping IS indicated on the Main page. This has been working fine for years ... any suggestions? Tim Gorski
tgorski Ecommerce Template Expert USA 918 Posts	Posted - 04/03/2020 : 14:53:18 We updated the cart to PHP 7.1.9, but no luck. Tim Gorski
Vince Administrator 42874 Posts	Posted - 04/04/2020 : 03:47:34 Hi Tim Can you send the site FTP login info to my email and I'll take a look. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Vince Administrator 42874 Posts	Posted - 04/04/2020 : 09:19:39 Hi Tim I went through checkout but I got a rate ($24.95) for standard shipping just fine. What do I have to do to not get a rate? For instance, does it depend on the destination state or country. Or is it the product or maybe the payment method? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
tgorski Ecommerce Template Expert USA 918 Posts	Posted - 04/04/2020 : 14:27:37 Thanks for checking it, Vince ... upon further testing of my own, I noticed that the ONLY time I get the "There are no methods available for your shipping destination." message is when the order total exceeds $400. In the Ship by Price table, the highest price point for a shipping charge is $400, then I have "2001" after that with an "X" amount field to indicate "no orders over $2001", and "for every 1 above the highest price add .1" ... doesn't that equal the highest ship fee plus 10% for every dollar of the highest quantity? Anyway, that's where the problem seems to be.
Vince Administrator 42874 Posts	Posted - 04/05/2020 : 01:16:46 Hi Tim That is the problem then as putting the "x" in that column means that from that price (or weight in the case of weight based shipping) that shipping method is not available. As you say you have the "x" to indicate no orders over $2001 and that is effectively what is happening. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
tgorski Ecommerce Template Expert USA 918 Posts	Posted - 04/05/2020 : 11:31:04 Ok ... here's n my last 3 rows: 300 ... 24.95 400 ... 29.95 2001 ... x So, if a merchandise total between $300 and $400 costs 29.95 to ship, how do you indicate shipping costs OVER $400 but less than 2001, the largest order size? Or am I missing something? Again, the problem only is for orders BETWEEN $400 and $2001. Tim Gorski
Vince Administrator 42874 Posts	Posted - 04/05/2020 : 12:26:28 This... 400 ... 29.95 means orders up to $400 charge $29.95 so just change that to... 2000 ... 29.95 and that means orders up to $2000 charge $29.95 Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
tgorski Ecommerce Template Expert USA 918 Posts	Posted - 04/06/2020 : 07:59:23 Thanks, Vince ... actually, the shipping charge for orders between $400 and $2000 is supposed to be 10%, so I changed the 29.95 to 10% and everything works as it should. Tim Gorski
	« Topic »