Just reading the March newsletter about the carts disappearing.

We have had this issue for many years - how we finally got a fix for it??

What is required for the htaccess please???

Trace

Hi Trace
This should do the trick (changing of course example.com for your own domain) ...

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{HTTPS} off [OR]
RewriteCond %{HTTP_HOST} ^example\.com [NC]
RewriteRule (.*) https://www.example.com/$1 [L,R=301]
</IfModule>

This covers both HTTPS and non-www. to www. but it may be that for instance you don't have the whole site on SSL in which case...

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{HTTP_HOST} ^example\.com [NC]
RewriteRule (.*) http://www.example.com/$1 [L,R=301]
</IfModule>

Do take a backup of the .htaccess before doing this as it can cause errors editing the .htaccess file.

Vince

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Many many thanks Vince, lets hope this sorts it once and for all

Trace