Hi,

I have noticed that when a customer uses PayPal Express and selects a different address for shipping, this is not reflected correctly in the order. For example, during checkout I go to PayPal Express and in the PayPal screens, I select a different delivery address of 123 High St, Anytown, Derbyshire, UK. My own address should be used for billing, it is saved in my PayPal account, and is different.

When I return to the ECT checkout screen, the delivery address I selected is entered in both the shipping and billing sections of the ECT screen. Also in the 'country' fields of both sections, 'Derbyshire' is not shown. It is shown as '2' in the customer section, and '1' in the shipping section. I have screenshots of this behaviour if they are helpful.

I have searched a bit and it seems like this might be a limitation of PayPal Express, that it only returns one name/address. The posts I found were several years old though. Anyone know if there is a way around this at all? If not, I think we'll have to disable PayPal Express as a lot of our orders are gifts and having different delivery/shipping address is very common.

Thank you
Ellen

Hi Ellen
The part about only showing the shipping address is just the way things work as you say. PayPal just send the information that is necessary and I guess it's not important to the merchant to see the billing address.
But having a number "2" instead of the state is. One of the changes recently was to pass countries and states by ID rather than name but this shouldn't affect paypal, and I've tried on my test site and everything seems to be ok. Can you get the latest updater and apply it fully again, even if you already have v2.2, and if you still get the problem can you send me the site FTP login details to my email (vince AT ecommercetemplates DOT com).

Vince

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Hi Vince,

Thank you for the info. I do have the latest ECT version, but will apply it again when I get a minute and let you know.

Ellen