Unable to get FedEx Ground to show in cart

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watchmann Starting Member USA 33 Posts Pre-sales questions only (More Details...)	Posted - 06/15/2020 : 10:40:15 I want to use FedEx Ground for Free US shipping, but FedEx Ground does not show up on the checkout page. I have other options from FedEx showing, and I have FedEx ground checked along with FSA, but ground does not show. As a side note, I just updated to the latest version last week PHP v7.2.3. I do not know if FedEx Ground showed before the update, as I was not using it. I just happened to switch from UPS to FedEx right after the update. Thanks. Greg WatchMann.com Edited by - watchmann on 06/15/2020 11:26:12
Vince Administrator 42874 Posts	Posted - 06/15/2020 : 12:05:34 Hi Greg As I remember it was FedEx Home Delivery to residential locations and FedEx Ground to commercial locations. Would that have something to do with it? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
watchmann Starting Member USA 33 Posts Pre-sales questions only (More Details...)	Posted - 06/15/2020 : 12:48:58 Thanks Vince, I just tried a checkout using a FedEx Office location, I got the same result, no ground displayed.
dbdave ECT Moderator USA 10468 Posts	Posted - 06/15/2020 : 13:31:54 The only way you will see Fedex ground is if you select the option that you are shipping to a commercial location. Do you have that active? Unfortunately the API is not smart enough to know if it's a commercial or residential address, although I wish it were. You need this setting quote: Commercial location Set the following in vsadmin/includes.php ... $commercialloc=TRUE; ...if you want to place a question and checkbox on checkout for shipping to a commercial location. This is automatically set for UPS but can be used for other shipping methods. In version 6.2 you can set the following $commercialloc=2; if you want the default set to "on" instead of defaulting to "off". That will still give the customer the opportunity to set it to residential, and will not set to commercial if on a previous order they set residential. I personally never liked that because once customers know the rate will be less, they will select commercial address, even to a residential address to game the system. What I did was rename the home deliver to ground, and every customer pays the home delivery rate. We just make a few extra bucks when the order actually ships to a commercial address. David Edited by - dbdave on 06/15/2020 13:36:32
watchmann Starting Member USA 33 Posts Pre-sales questions only (More Details...)	Posted - 06/15/2020 : 20:55:25 Thanks Dave, I appreciate the feedback! Where do I rename home deliver to ground? Edited by - watchmann on 06/15/2020 21:04:58
Vince Administrator 42874 Posts	Posted - 06/16/2020 : 02:56:45 As it happens, with FedEx because of copyright agreements etc you can't change the service names. The only way to do it would be to edit the database uspsmethods->uspsShowAs column directly but it's not something we could really support. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
dbdave ECT Moderator USA 10468 Posts	Posted - 06/16/2020 : 05:57:46 Hi Greg, I was able to make the change in the code, but it is an edit that is not supported and would need to be redone with each update. I am also on the .asp version. It's possible I could help you track it down if you want to make the change, but send me a message by clicking my username if you want to explore that. David
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