Where do i find the settings page for the includes.php. It appears that using multiple shipping methods, they do not display on items that are less than 5 pounds. There must be a setting somewhere that controls this.
Thanks

Hi, perhaps you have a shipping method that is not allowed for the product weight or dimensions...
The includes are in your vsadmin folder and you change parameters shown
<----- found on the How it works menu on the left here https://www.ecommercetemplates.com/phphelp/ecommplus/parameters.asp here.

NOTE - There are also some shipping settings in your ADMIN> Main settings.

Thanks,
David

Thanks we will have a look

We have not been able to find an area to fix the issue. We have narrowed it down to what is causing the problem however, just cannot find where to fix it.

If you order an item in the cart in excess of £5 all shipping methods set up display upon checkout.
If you order an item under £5, or multiples thereof, only one shipping method displays.

He does have minimum purchase set up in the includes .php file it reads as follows (and may be obsolete code since an update)

$minpurchaseamount=5.00;
$minpurchasemessage="I'm sorry, we have a minimum purchase amount of £5.00. Please go back and <b>buy some more</b>";

we have also set up store pickup in the includes as follows:

$willpickuptext=FALSE;
$willpickupcost=0;
$willpickupnohandling=TRUE;


thanks for any additional help or advice you can offer
Jayne

Hi Jayne, what shipping methods are you using on the site?
Is this price based, weight based, or one (or more) of the shipping carriers?

Thanks,
David

It appears he is using flat rate normal standard shipping, and only through the post office. He wants to add two more options, first class and collection.

Thanks
Jayne

Hi Jayne
When you set up the Postal Zones for weight based shipping, then entering an "x" at a given weight for one of the methods will mean that that method will not be used as from that weight. But this doesn't seem to be the case here (though do check) as the shipping methods appear when you move up the weights. So are you sure you are using the same destination? It may be that the postal zone for one destination only has one method where another has three. Given that is not the case, please send the site FTP login to my email (vince AT ecommercetemplates DOT com) and I'll take a look.

Vince

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Thanks Vince will definitely check that today and let you know.
Jayne

Thanks much for your help, that solved the problem. He had set only two shipping methods in the international shipping zone and three locally to allow for free shipping. Using the store pickup tick box was the answer. Appreciate your help as always
Jayne