Multiple Orders with Same Order Number

Author	« Topic »
KevinRobson Advanced Member USA 255 Posts	Posted - 09/15/2020 : 12:49:41 We had 9 orders placed that all have the same web number for (3) different customers using (3) different credit cards. All of these orders were entered on the same day within minutes apart from each other. in each order Authorize.net declined the transaction. How is it possible for multiple orders to have the same order number?
Vince Administrator 42874 Posts	Posted - 09/15/2020 : 23:54:24 Hi Kevin So these appear separately in the ECT admin orders page but with the same order ID? That shouldn't be possible, no. Or do you mean these are appearing in the Auth.net admin with the same order ID? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
KevinRobson Advanced Member USA 255 Posts	Posted - 09/16/2020 : 07:53:43 The orders are no longer on the website, only Auth.net
KevinRobson Advanced Member USA 255 Posts	Posted - 09/16/2020 : 08:01:54 In the last two days she has two orders with the same Order Number. Different names on the Billing address. Is it possible for a customer to login and change orders that have already been placed?
KevinRobson Advanced Member USA 255 Posts	Posted - 09/16/2020 : 08:06:49 The first order on 9/13/2020 web order #1288 for Danny Rogers is not on the website. The next order is on 9/14/2020 web order #1289 The next order on 9/15/2020,web order #1288 for Stephen Elliott is in the website. Is it possible for Danny/Stephen to login as a customer and change order 1288?
Vince Administrator 42874 Posts	Posted - 09/16/2020 : 11:27:16 Another thing I forgot to ask, is this Auth.net AIM or the SIM / Accept Hosted? And do things normally work smoothly? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
KevinRobson Advanced Member USA 255 Posts	Posted - 09/16/2020 : 12:15:25 Auth.ne is AIM Also, she just wrote: Kevin, I’ve spoken to customer “Stephen Elliott” and he told me his credit card info had been stolen. The order placed on 9/15/2020 under Web# 1288 was not his doing. His credit card company have cancelled out that credit card used and in the process of issuing him a new card. The customer info that printed on Web# 1288 was fraudulent. He have a different phone#, email address and physical address listed below.
Vince Administrator 42874 Posts	Posted - 09/17/2020 : 05:23:40 Hi Kevin So does it sound like this Danny Rogers is also fraudulent? It sounds like they have a few cards and were maybe trying them out and using the back button between the transactions which is why they come with the same order id. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
KevinRobson Advanced Member USA 255 Posts	Posted - 09/29/2020 : 10:36:06 There was another duplicate order placed 9/13/2020. The two orders are at: http://floridasbestfruit.com/working/200929_DuplicateOrders/1288_Danny_Rogers.pdf https://floridasbestfruit.com/working/200929_DuplicateOrders/1288_Stephen_Elliott.pdf On 9/22/2020 I updated the software from version 6.3 to version 7.2.3 hoping if there's a software but the update will fix it. What do you think caused the duplicate order numbers?
dbdave ECT Moderator USA 10468 Posts	Posted - 09/29/2020 : 10:41:16 The Danny Rogers order was unauthorized and was likely the same person who placed the fraud order as the email addresses are the same. David
KevinRobson Advanced Member USA 255 Posts	Posted - 09/29/2020 : 13:46:44 We're finding the same email address on orders from 1999. http://floridasbestfruit.com/working/200929_DuplicateOrders/Farm Bureau Website Issue 2020.pdf
dbdave ECT Moderator USA 10468 Posts	Posted - 09/29/2020 : 14:07:18 clearly malicious attempts to place an order with a stolen credit card. David
Vince Administrator 42874 Posts	Posted - 09/30/2020 : 02:20:29 Hi Kevin Yes, it does just look like someone trying stolen cards, and as it's a repeat offender they are using the same email address. Auth.net is just displaying the information about the attempt and the fact that the card was declined. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
	« Topic »