Hi,

Hi,

Now there is a new problem with stripe payments and information going to the shipping software: shipstation.

My client is using shipstation and when using Stripe payment with credit cards, the shipsation has no order at all.
They can't import any order from the store site,because the stripe order does not have item detail description.
It is an order item detail problem with stripe.

How can I solve this?

Thanks in advance for any help.

Gaby

Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi, how did you connect your store to Ship Station?
Did you purchase the connector software from Dean here, or you use some other integration?

Thanks,
David

Hi David,

I didn't do it. It was my client. I am asking him about that.
Do you have an integration that takes care of that?

Thanks,

Gaby

Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi, there is the thread here - https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=104205 and really, the ship station connection doesn't have anything to do with the payment processor. It works based on the status of the order in the admin, so unless you have a custom solution that relies on the payment processor, it should not have any bearing on the connection between the store and ship station.

Thanks,
David

That's really odd.
Because he started to have this problem once I activated the stripe payments.

Anyway, I will have a look at that thread to see if I can get some clarity about this.

Thanks,

Gaby

Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi Gaby, were you able to confirm that the client is using Dean's connection tool?

If so, one thing that will break the connection is changing the status names in the admin. If you do that, you will need to make changes in ship station so it will continue to work.

Thanks,
David

Hi David,

I just looked in my mail and there seems that there is no order from his store.

And, what do you mean "changing the status name in the admin"?
What changes are necessary in shipstation?

Thanks,

Gaby


Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi Gaby, https://www.ecommercetemplates.com/help/ecommplus/help.asp#ordstat

quote:

---

This is where you can set the status of your order and the default options are unauthorized, cancelled, deleted, authorized, packing, shipping, shipped, completed. It is possible to change these values in the Admin Order Status page to give a clearer message to the public if they choose to view the status of their order.

---

In ship station (If you are using Dean's connector tool), you must set the status types to match the public facing text in your admin.
This will allow ship station to understand when to import orders and to allow it to make status changes to your orders.

Thanks,
David

Hi David,

My client contacted Stripe support and their answer is this:

"You can add description on the order item by adding description as an additional parameter in the payment intent data on your checkout session. You may refer to this link for further details.

https://stripe.com/docs/api/checkout/sessions/create#create_checkout_session-payment_intent_data-description

https://stripe.com/docs/api/order_items/object "

***********************

So, my question is, where do I add that?
I don't understand where and how to add this code that they are showing on the links they provided.

Thanks for your help,

Gaby

Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi Gaby, I don't think stripe has anything to do with ship station unless you are somehow using strip to populate your orders into ship station, and if so, I have no knowledge on that setup.

Thanks,
David

Well David,

I think the best choice for now is the add-on from Dean.
I am contacting him to ask for the installation of this.
Waiting for response.

Gaby

Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi Gaby, that does sound like a good plan as there are many features that can be tied to the store with that connector from Dean.

David

Hi David,

I just bought the add-on for the shipstation, and I don't know what to do with it.
I contacted Dean (@ecws), but waiting for a response.

If there is a standard procedure for adds-on? If that so, where is it?

Thanks,

Gaby



Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi Gaby,

When you unzip the package there should be a file called ShipStation Integration.pdf in addition to the php file that you need.

Regards,
David

Thanks David,

At the end I am trying to hire Dean. Waiting for his response.
I will tell you how everything ends up.

Regards,

Gaby



Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Hi Gaby,
If you can't get hold of Dean click on my name and send me an email and I'll install it today for you.





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