Auto Return

Author	« Topic »
LadyM ECT Moderator 1716 Posts	Posted - 11/20/2020 : 14:05:58 I've searched and nothing seems to apply. Client is using PP Standard. On the phone with her, and using my own PP account as a reference, she seems to have everything set up correctly but auto return is not returning. I've had her turn everything off, and start from scratch following the instructions on the set up page, with correct URLs. PayPal is working, the customer receipt is being delivered, the PayPal receipt is being delivered but no auto return. The 'Return to Merchant' works. What else can I look for?
Vince Administrator 42756 Posts	Posted - 11/21/2020 : 01:38:16 Hi LadyM Do you mean that the customer just stays on the PayPal site? Or do they get an error on return? It should just be a case of setting... Auto Return - On Return URL - http://www.yourstoreurl.com/thanks.php Payment Data Transfer - On Is the Payment Data Transfer also on? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
LadyM ECT Moderator 1716 Posts	Posted - 11/21/2020 : 06:24:27 Yes, customer stays on the PP site. Auto return is on, I gave her the correct URL, PDT is on... No error, it goes to the thank you page but as everything on the site is Digital Download it's really important they be redirected back. I don't know what else to do. I've had her turn everything off, remove the URL, exit out of PP and start from scratch.
Vince Administrator 42756 Posts	Posted - 11/21/2020 : 11:19:54 Would it be worth contacting PayPal? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Phil ECT Moderator United Kingdom 7680 Posts	Posted - 11/22/2020 : 12:24:21 Hi Lady M, I'm assuming you also have the identity key (PDT KEY) entered in your payment provider admin as well? * Database Migrations and Conversions* * ASP to PHP Cart Conversions* *Contact Us* *Buy The PHP Capture Card Plugin* Rate Our Services/View Our Feedback
LadyM ECT Moderator 1716 Posts	Posted - 11/22/2020 : 13:21:15 Hi Phil, Yes. I never, ever ask for, nor want, acccess to client's accounts. So we've just been comparing screens step by step. Wondering if I should have her send me the key again? Although it all works the way it should, except the auto return. We get receipts, the cart shows payments, customer receipt is sent out... It's puzzling. Edited by - LadyM on 11/22/2020 13:23:28
LadyM ECT Moderator 1716 Posts	Posted - 11/22/2020 : 13:21:50 Vince, that's what I suggested. Of course finding a phone number....
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