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 Site has also gone blank after update
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Steved
Ecommerce Template Guru

United Kingdom
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 03/27/2021 :  10:44:06  
My site has gone blank after updating to 7.3.1

I'm well used to updating and not had an issue before and have tried reapplying the updater / files

I also ran it on a second site and that too is now blank.

Before I ask my hosting to restore backups - any suggestions?

I'm using php7.3.27 on the server

Thanks,

Steve

Vince
Administrator

42649 Posts

Posted - 03/27/2021 :  10:54:58  
Hi Steve
Did you run the updatestore.php script? Send me the site FTP login (vince AT ecommercetemplates DOT com) and I'll see what's up if you like.

Vince

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Steved
Ecommerce Template Guru

United Kingdom
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 03/27/2021 :  11:00:21  
I did run the updatestore vince (then removed it)
I've emailed you FTP

Thanks,

Steve

Steved
Ecommerce Template Guru

United Kingdom
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 03/27/2021 :  16:04:25  
Hi Vince,

Firstly thank you for your help this evening - as always top support.

My current plan is that I have requested restoration of the 2 sites from backup after which I'll setup a duplicate test site on the same VPS.
That way I can apply the updater and test it properly so we can find out what's happening.

Thanks,

Steve

Vince
Administrator

42649 Posts

Posted - 03/29/2021 :  04:05:38  
Hi Steve
Ok, sounds like a plan and I'm sorry you are having problems with this.

Vince

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Steved
Ecommerce Template Guru

United Kingdom
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 03/29/2021 :  04:32:46  
No problem Vince - I got the sites restored OK and have a test site which I plan to take a look at in the next couple of days.
I also hope to work out what's going on with error logs on the server.

Steve
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