My client has received an order this morning that was paid for using WorldPay. In the admin the monetary value shows exactly as the monetary value received in their WorldPay merchant account but in the ECT admin there are zero products to show - all product & options fields for this order are blank. All previous orders are showing correctly.

Also where in PHP myadmin should the ordered goods show?

Any ideas?

Update: A test order I have carried out shows the items & their images in the admin order.


ECT Cart PHP Version: 7.2.6.001
Server PHP Version: 7.3.27

Steve
Bolton Lancashire

It's possibly a scenario where the customer submits the order and the payment acknowledgement is slow to come in, and while that's happening the order can actually be changed by the customer. I (if that's what happened) expect the customer removed the items.
Have you spoke to the customer, and what payment provider is this?

From time to time, we have customers change or remove contents of the cart when paypal IPN's are slow to come it.

While this may not be your issue, it's certainly a possible explanation.

David

Hi Dave

Thanks for that.

Client will ask the customer tomorrow when they are in the shop to collect the goods, whatever they may be, if she recalls using the browser forward / back buttons. It's the first order this client has ever had this issue with since 2005

Steve
Bolton Lancashire