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BobT
New Member

USA
82 Posts

Pre-sales questions only
(More Details...)

Posted - 08/30/2022 :  09:06:11  
Recently switched from GoDaddy to Dreamhost and am now receiving an internal server message whenever I try to add or modify a product.
My web designer took a look at the error log and indicated this was the problem:

[Tue Aug 30 06:42:39.339735 2022] [:error] [pid 36425:tid 140382182074112] [client 64.201.232.73:55916] [client 64.201.232.73] ModSecurity: Access denied with code 418 (phase 2). Operator GE matched 7 at TX:anomaly_score. [file "/dh/apache2/template/etc/mod_sec3_CRS/REQUEST-949-BLOCKING-EVALUATION.conf"] [line "93"] [id "949110"] [msg "Inbound Anomaly Score Exceeded (Total Score: 10)"] [severity "CRITICAL"] [ver "OWASP_CRS/3.3.2"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [hostname "laurawilder.com"] [uri "/vsadmin/adminprods.php"] [unique_id "Yw4Tz-nStIHOWOhBymgD5QAAAA8"], referer: https://laurawilder.com/vsadmin/adminprods.php

ANy thoughts on a resolution?
Thanks!
Running Ecom 7.5.1
PHP 8.1

Vince
Administrator

42874 Posts

Posted - 08/30/2022 :  13:20:39  
It seems that mod_security is having a problem with the admin products page. Could you possibly ask your host if it can be turned off for the vsadmin directory?

Vince

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BobT
New Member

USA
82 Posts

Pre-sales questions only
(More Details...)

Posted - 09/06/2022 :  05:17:58  
Thanks Vince. The host white listed the vsadmin and problem solved.
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