Since I updated to 7.5.2 earlier this week, I've been getting several complaints from customers that they can't login to their account, or they can't add products to the shopping cart. Seems to be intermittent because orders are coming through, and I haven't been able to recreate the problem on my end, except the other day I was trying to logout as a customer and nothing happened. No error message, just nothing when I clicked logout multiple times. (I was in Chrome. I tried in Firefox and it worked. Later went back to Chrome and it worked.)

I have a Wordpress site with Tempera theme.

Are there a bugs that you know of in this version?

Hi, today's browsers hard cache css and js files.
These people who are having problems would have visited your site recently and they need to clear their cache.
Ask them to try control ctrl>F5 or hold the crtl button while refreshing and it may take a few tries, but that will fix things.

We had multiple customers with this issue after a recent update on our website. All of these folks had been on the website recently, having cached the old css and JS files.

David

Thanks.
I have been telling them to refresh or close and reopen browser. Sometimes it works, sometimes not.

Seems I have more and more folks shopping from their phones. Is there a way to do a hard refresh on a phone or tablet?

I'm not sure about phones, but on a desktop or laptop, a simple refresh will typically not help.
A "hard" refresh is normally required.
I did find this on a google search just now

quote:

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Chrome (on Android)

On your Android phone or tablet, open the Chrome app.
At the top right, tap More.
Tap History > Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to “Cookies and site data” and “Cached images and files,” check the boxes.
Tap Clear data.

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PS - On your other (duplicate) post, as long as their a no replies, you can delete the thread yourself

Thanks,
David

Thanks.

After a week or so, (typically) you should stop seeing customers with this issue.
It's only going to effect recent visitors to the site, before you updated.

Thanks,
David

The ultimate PHP solution to this browser caching issue was posted by Peter from Servelink ...
https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=114770&whichpage=2


which will print the Unix timestamp of when the file was last modified. Update the file and the timestamp will change, forcing the browser to fetch a fresh copy.

Gary

A very good idea indeed this and I might just snuck something like this into the incectstyle.asp/php script.

Vince

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