I am getting a 503 Error when attempting to calculate shipping in the cart or in the backend after an order is started.

GoDaddy says there are no issues found in their server.

Ideas?

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

Hi Ken, you will need to get to the actual error as 500 (503 in this case) is just a generic error.
The server logs will show the actual error, or your host should be able to tell you how to turn on error messages so you can see what the actual error is.
Thanks,
David

GoDaddy said it has to be content related.

All I get on the web page return is:

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

Well, On behalf of ect, I will not speak negative on godaddy, so this is from me, personally.
Godaddy is the worst company for hosting an ecommerce websites.
They are the worst with support on these matters as well.
I own more than 100 domain names via godaddy, so they are good for that, but hosting, NOPE.

I think this sums it up

quote:

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Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

---

Did you show that message to them?
You may have to ask for "next level" hosting support if the issue persists.
According to the error, it clearly says it's a server error.

https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/503
Note the part about the server being overloaded!
You think godaddy is gonna admit they have you on a server stuffed up with hundreds of other websites?


David

As of about 3 or 4 days ago GoDaddy are throwing 503 Service Unavailable errors when trying to connect from their servers to PayPal or Google (for the reCAPTCHA.) They really, really need to look into why this is happening all of a sudden and do something about it. Please get on to their support and push them to look into it. Their first line of support will just say, "no problem" but you have to push them to get it through to the second line who may actually do something.

Vince

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I still have the Peachtreepilot.com site up though no longer active. It also still has USPS. If I pull rates for USPS, no error. If I choose UPS, it errs.

AustinFlightCheck.com is using only UPS. It errs every time.

Per GoDaddy, they're saying the "curl script" used to pull the UPS data is failing.

They're saying it's currently using PHP 5.6. The highest version is 8.1. But the site should work on 7.4.

Here's the information he just sent to me:

With php curl scripts that use https to curl, the old syntax no longer works. A possible fix to try would be to update the syntax for cURL requests, bear in mind that php 5.6 is end of life and there are plans to remove it from our servers entirely in the near future so customer's update thier site to be compatible with more modern versions of PHP. The old syntax would be: $result = curl_exec ($ch); This variation does still work: $result = file_get_contents ($ch); Hope this helps.



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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

Hi Ken, if you are using php 5.6, then you should update that. As long as you are not using a very old version of the cart, upgrading to at least, php 7++ might be worth a try at fixing the issue.

David

Current on the template is: Ecommerce Plus PHP v7.3.3

I am NOT a developer. He described something regarding how the servers look at the coding through a particular version's lens.

So, what am I not understanding?

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

Hi Ken, your shopping cart version is Ecommerce Plus PHP v7.3.3
But your website runs on PHP.
You server has the PHP software running on it - unrelated to the version of the shopping cart you are using.
Your version of PHP on the server is was outdated and needs to be upgraded.
Check your hosting control panel to see if you can change (upgrade) the version of PHP being used. If you do not see it, ask your host how to change the version of PHP being used.

Thanks,
David

He tried applying the PHP v7.4. It returned a fatal error on the site.

He took it back to v5.6.

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

Hi, yes when going from 5++ to 7++ in your php version, you will need to update your db connection file and possibly your includes.
See this page - https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737
Sorry I failed to mention that, but this goes back 6 years when folks were running into this.
You're a bit outdated there.

David

I just had the site updated with the updates I paid for and the service to do it.

So, does that fix the problem or not? I do not know if the updaters have yet been applied.

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

Hi Ken
I am happy to update the site but haven't yet received login details that work.

Vince

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Just changed the password to one I know works and verified it. Email sent.

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

All updated and this seems to have sorted out Ken's "503 Service Unavailable" problems. I say this in case anyone else is having the same problem and is still on PHP 5.6 to try changing that to PHP 7+. There are some notes about updating to PHP 7 and higher here...
https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737

Vince

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Click Here for the latest updater

Hello,

We also have this problem and updating PHP and scripts did not solve the problem. Can we get help please?

Hi Skeptical1900
In that case you really, really need to talk to your host about this problem. Out of interest, are you also on a GoDaddy server?

Vince

Click Here for Shopping Cart Software
Click Here to sign up for our newsletter
Click Here for the latest updater

Hello Vince,

We spent the last two weeks trying to do that with support. Yes, it is Godaddy and they said they reset everything, looked at resource use and saw no issues, reset the firewall etc. My attempt to upgrade the PHP yo 7.4 failed, all I got was a blank page. I did update the two scripts posted previously and it did not help. I do not know what to ask GoDaddy to change.

Vince,

The guy at GoDaddy did say they were having a number of reports and they narrowed it down to an older PHP version being used.

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com

We are, and have been using the same version 5.6 and did not make a change. They never mentioned it being the source of the problem, but did mention they will stop supporting it soon.

I heard the same. They'll stop supporting it but did not specify a timeline.

But, the upgrade on my site corrected the issue.

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Flight Instructor selling Flight Training Materials & Pilot Supplies
http://www.AustinFlightCheck.com