Order confirmation email not working

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yusuf691 New Member USA 98 Posts Pre-sales questions only (More Details...)	Posted - 04/18/2023 : 11:12:27 I recently moved my site from blue host to Go Daddy I am not able to receive "order at your store Email" ALso customer is not able to receive order confirmation Please help Thanks
Vince Administrator 42874 Posts	Posted - 04/19/2023 : 01:42:53 Hi there You need to ask your host what settings you need to send emails. Then go to the admin main settings page and enter the values there under the "Email settings" section. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
yusuf691 New Member USA 98 Posts Pre-sales questions only (More Details...)	Posted - 04/19/2023 : 06:39:51 this is what they asked me to do Port: 25 SMTP Authentication: False or none SSL or Secure Connection: None Server or Host: localhost it still does not work
yusuf691 New Member USA 98 Posts Pre-sales questions only (More Details...)	Posted - 04/19/2023 : 06:41:07 port 25
Vince Administrator 42874 Posts	Posted - 04/19/2023 : 06:59:03 What did you enter for the SMTP server? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
yusuf691 New Member USA 98 Posts Pre-sales questions only (More Details...)	Posted - 04/19/2023 : 07:34:12 localhost
yusuf691 New Member USA 98 Posts Pre-sales questions only (More Details...)	Posted - 04/19/2023 : 07:37:29 Email address: orders@shahnazhusainusa.com Email "From" Name: SHahnaz Husain USA Email SMTP Service: Use PHP Mailer SMTP Username: orders@shahnazhusainusa.com SMTP Password: xxxx Set: YES SMTP Host: localhost SMTP Port: 25 SMTP Secure: SSL Email Format: HTML Format Emails
Phil ECT Moderator United Kingdom 7715 Posts	Posted - 04/19/2023 : 11:09:41 quote: SMTP Host: localhost SMTP Port: 25 That doesn't look right at all, can you ask Go Daddy what your hostname and port number should be? *Contact Us* *Buy The PHP Capture Card Plugin* Rate Our Services/View Our Feedback
yusuf691 New Member USA 98 Posts Pre-sales questions only (More Details...)	Posted - 04/20/2023 : 05:25:55 this is what godaddy cs sent me Send form mail using an SMTP relay server If you want to use your website to send form mail, like submissions to a contact us form, you'll need to connect to our mail relay server. Sending mail through other providers isn't allowed, so you'll need to use the following settings: Port: 25 SMTP Authentication: False or none SSL or Secure Connection: None Server or Host: The relay server you need to use depends on the type of hosting and script you use. What type of hosting account do I have? Linux (cPanel) Use localhost unless: You use PHP script and the mail() function. You use Perl script and the /usr/lib/sendmail binary. In those cases, you do not need to specify a relay server.
yusuf691 New Member USA 98 Posts Pre-sales questions only (More Details...)	Posted - 04/20/2023 : 08:52:54 still waiting for fix???
Vince Administrator 42874 Posts	Posted - 04/21/2023 : 02:27:46 Hi Yusuf691 quote: You use PHP script and the mail() function. In that case set the "Email SMTP Service:" to use the default mail() function. If you still don't get emails, try setting this in your includes.php file... $debugmode=TRUE; Then try sending another email and you should get debug output as to what the problem is. You can also ask your host, GoDaddy to look at the SMTP server and make sure the emails are making it out. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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