Email Status Change

Author	« Topic »
dhagood100 New Member USA 62 Posts	Posted - 05/24/2023 : 07:08:04 Hi, I have a question about updating customers on status changes with their orders. I assumed I could place a note in the Status Info field, change the status, and then select Email Status Change, and the customer would get an email from the cart with this information. Those emails are not going out. Order receipts go out fine, however, the Status Changes are not. Is there a different configuration for this, or is it just not working? Workflow: I open the order, change the order status, added a note, check the box for Email Status Change, then select the Update button. David Hagood
dbdave ECT Moderator USA 10468 Posts	Posted - 05/24/2023 : 08:06:13 Is this a test order with your email address? If so, have you checked your spam / junk folder? David
dhagood100 New Member USA 62 Posts	Posted - 05/24/2023 : 10:40:03 Yes, not in spam. First thing I checked. I get the receipts fine but not Status Change email David Hagood
dbdave ECT Moderator USA 10468 Posts	Posted - 05/24/2023 : 13:28:48 In your admin Under the menu STORE ADMIN > Email Messages can you check to see what you have setup for Order Status Email? David
dhagood100 New Member USA 62 Posts	Posted - 05/24/2023 : 15:38:10 That is correct and customers are getting all receipts. However, they are not getting Status Change email David Hagood
dhagood100 New Member USA 62 Posts	Posted - 05/24/2023 : 15:40:47 It is using our correct email address Our correct Company Name Use default PHP mail() function HTML format emails David Hagood
dbdave ECT Moderator USA 10468 Posts	Posted - 05/24/2023 : 16:58:20 Can you post here what you have setup for Order Status Email? Typically if you have not edited it, then it should look something like Dear %ordername%<br />Your order id %orderid% from %orderdate% has been updated from %oldstatus% to %newstatus% on %date%.<br />{Your tracking number is %trackingnum%<br />}{Additional Info: %statusinfo%<br />} David
dhagood100 New Member USA 62 Posts	Posted - 05/24/2023 : 20:23:12 <!doctype html> <html> <head> <meta charset="utf-8"> <title>American Bass Anglers Order Update</title> <link href="boilerplate.css" rel="stylesheet" type="text/css"> <link href="Main.css" rel="stylesheet" type="text/css"> <style type="text/css"> body { background-color: #ffffff; } </style> </head> <body> <blockquote> <p class="right1"><strong>American Bass Anglers Order Update</strong></p> <p class="right1">%ordername% your order %orderid% status has changed. </p> <p class="right1">Your new order status is: %newstatus% </p> <p class="right1">Order Information: %statusinfo%</p> <p class="right1">Thank you if you have any questions please call <br /> (256)232-0406</p> <p class="right1">Thank you,<br /> Member Services<br /> American Bass Angler, Inc </p> </blockquote> </body> </html> David Hagood
midvalleydrifter001 Ecommerce Template Expert USA 936 Posts	Posted - 05/24/2023 : 20:46:33 From your Email Messages Admin page click on the "Admin Order Status" link over to the right of the Order Status Email line Once on that page look to see what Status numbers have a check mark to send email. Maybe the status update that isn't getting emailed is missing a check mark under the "Send Email" header. Patrick
dhagood100 New Member USA 62 Posts	Posted - 05/25/2023 : 09:09:10 Thanks, I'll check David Hagood
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