Shipstation issue

Author	« Topic »
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/11/2023 : 13:18:32 We started receiving an error on the import of our XML to Shipstation. The error is only happening with the orders being shipped outside of the USA. Ive attached the photo. Shipstation support has been no help. Here is the error 09/11/2023 09:16 : An error occurred attempting to update orders: Error in XML. Reason: The element 'ShipTo' has invalid child element 'br'. List of possible elements expected: 'State, Country, PostalCode, Phone'. Is there a way to narrow down where this error may be?
Vince Administrator 42874 Posts	Posted - 09/12/2023 : 02:01:52 Hi Steven Could you set this parameter in your includes.php file... $debugxmlemails=TRUE; Then do a sync in ShipStation or whatever causes this error. Then you should receive an email with the debug info and could you send that to me at vince AT ecommercetemplates DOT com Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/12/2023 : 04:30:31 Thanks, I will do this.
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/13/2023 : 08:24:01 Vince, I have a few emails, I just emailed them over. Thanks
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/13/2023 : 11:24:18 This was a self-inflicted issue. I didn't realize we were still using part of an old mod to run our shipstation imports. Once I did and updated to the Shipstation included XML file, it was running smoothly.
dbdave ECT Moderator USA 10468 Posts	Posted - 09/13/2023 : 17:24:21 Dean's old connection, occasionally would have problems with international addresses - particularly if the name/address had accented characters. David
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/14/2023 : 06:50:29 Yes, David, that was an issue. Dean had corrected that for me way back. I had mistakenly assumed when I put my shipstation credentials into the admin of Ecomm, that I was using the Ecomm upload feature.
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/15/2023 : 07:00:19 Ok, the order text is being imported, but the pictures are not Edited by - steven vaccaro on 09/15/2023 07:02:11
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/19/2023 : 10:56:23 Vince any thoughts on this?
Vince Administrator 42874 Posts	Posted - 09/20/2023 : 03:18:59 Hi Steven We only pass the name and sku to shipstation. Is this still Dean's MOD? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 09/20/2023 : 09:59:56 Vince, we are using the xml from ecom. I guess Deans just had the photos in his XML, and now that they are not being imported, we have to shut that off in shipstation. It seems like a nice feature to have, is there a reason for not including them?
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