My confirmation emails are a mess

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John Nolan Advanced Member Canada 406 Posts	Posted - 09/15/2023 : 08:07:16 Now I seem to have messed up my confirmation emails. I be grateful for some guidance. I have html format email selected, but the emails arrive looking like this: jnolan@cp1163.blacksun.ca 11:05#8239;AM (0 minutes ago) to boxoffice <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3c.org/TR/1999/REC-html401-19991224/loose.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><style type="text/css">body{font-size:11px; font-family: Tahoma, Helvetica, Arial, Verdana}hr{height: 0;border-width: 1px 0 0 0;border-style: solid;border-color: #006AC8;}</style></head><body class="receiptbody"><style type="text/css"> body { background-color: #fcf2cc; font-size: 14px; font-family: Georgia, Times New Roman, serif } hr { height: 0; border-width: 1px 0 0 0; border-style: solid; border-color: #006AC8; }</style> <style type="text/css">
dbdave ECT Moderator USA 10385 Posts	Posted - 09/15/2023 : 08:13:54 Are you using one of the html editors? If so, does the email look correct in the editor? David
John Nolan Advanced Member Canada 406 Posts	Posted - 09/15/2023 : 08:21:31 Yes, it looks correct in the editor. i'm using ckeditor. Frankly, I'd be happy at this point to just have plain text...how can I revert? Edited by - John Nolan on 09/15/2023 10:22:30
Vince Administrator 42692 Posts	Posted - 09/15/2023 : 11:06:32 Hi John To go back to the plain text editor just remove the parameter $htmleditor (or comment it out with "//") in your includes.php file. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 09/15/2023 : 11:24:28 Thanks Vince. I removed all the markup from my confirmation email, and selected "Text format emails" in my admin. That, of course, removed the mess. But I do wish I could get back to formatted emails. Is it possible that I need to contact my hosting company? I've had this working for about a decade! I notice the "from" field is from my host address, rather than my site address. Edited by - John Nolan on 09/15/2023 11:26:30
John Nolan Advanced Member Canada 406 Posts	Posted - 09/15/2023 : 18:01:43 Anyone have any clues for me on how to get html email running again?
Vince Administrator 42692 Posts	Posted - 09/16/2023 : 06:17:02 Hi John You don't have to use the HTML Editor to use an HTML email. I just stuck, "html email template" into Google and there seems to be lots of free templates available as a starting point. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 09/16/2023 : 06:36:02 Thanks Vince. No, I'm okay with the html part, it's just that I can't seem to get my emails from the store to arrive in the recipient's in box as HTML—they appear as the sort of code I posted in my first message. This, in spite of the fact that I have had HTML working from the store for years, and I didn't changed any of the email code, or the store's email settings. (Until yesterday, when I removed the HTML from my outgoing messages and switch store to plain text email.) So, I'm puzzled as to how to get my emails back to their "former glory".
John Nolan Advanced Member Canada 406 Posts	Posted - 09/17/2023 : 12:47:39 Okay, I downgraded my PHP from 8.1 to 7.4 and the problem went away. My emails now arrive as formatted HYML. I had forgotten that I upgraded the PJHP on my server in February—I hadn't used my Ecommerce store since then. So, PHP 8.1 isn't supported I guess.
1818charlie ECT Moderator United Kingdom 1192 Posts	Posted - 09/17/2023 : 14:55:22 quote: So, PHP 8.1 isn't supported I guess. Hi John, On the 23 April version 7.5.8 updater Vince wrote There have been lots of changes in the PHP version for compatibility with PHP 8.2 https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=115311
John Nolan Advanced Member Canada 406 Posts	Posted - 09/17/2023 : 16:41:03 Hmm...I didn't try 8.2. Since 8.1 seemed to be the problem, I downgraded the version, rather than up.
Vince Administrator 42692 Posts	Posted - 09/18/2023 : 00:51:20 Hi John I'm glad you've at least found the cause of the problem, but it's more likely going to be an issue with the mailserver connection of your host's PHP 8.1 installation. There really doesn't seem to be a general issue with PHP 8+ and HTML emails. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 09/18/2023 : 02:21:21 Thanks vince, I did contact my host about it, and they said they'd look into it, so we'll see if they find anything, In the meantime, things are working. I may try 8.2, or just leave it. Would ther be any issue staying at 7.4? Edited by - John Nolan on 09/18/2023 02:23:52
1818charlie ECT Moderator United Kingdom 1192 Posts	Posted - 09/18/2023 : 03:11:55 Hi John As of November 28, 2022, PHP 7.4 reached its end of life. End of life means these versions will no longer have security support and could be exposed to unpatched security vulnerabilities. It would be best to get onto the latest version 8 that your host supports
John Nolan Advanced Member Canada 406 Posts	Posted - 09/18/2023 : 04:02:44 Okay, I'll push my host a bit!
John Nolan Advanced Member Canada 406 Posts	Posted - 09/18/2023 : 04:33:54 Hmm...I guess I'm going to have to bug my host more: With 7.4 my store and my Wordpress install work. With 8.1 both work, but my emails are a mess. With 8.0 or 8.2, neither my Wordpress nor my store will even load. Something's fishy! I guess this has nothing to do with the Ecommerce code. Edited by - John Nolan on 09/18/2023 04:56:31
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 09/18/2023 : 07:32:48 Hi John, Are you using the latest version of ECT? Steve
John Nolan Advanced Member Canada 406 Posts	Posted - 09/18/2023 : 07:34:50 Yes, latest "stable release", i.e. 7.6.2
Vince Administrator 42692 Posts	Posted - 09/18/2023 : 09:21:55 Hi John > With 8.0 or 8.2, neither my Wordpress nor my store will even load. If you want me to look into this can you send me the FTP login details to my email (vince AT ecommercetemplates DOT com) Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 09/18/2023 : 09:34:22 Thanks Vince. My host said they would investigate, so I'm hoping they'll get back to me soon. If not, I'll take you up on that.
1818charlie ECT Moderator United Kingdom 1192 Posts	Posted - 09/18/2023 : 11:40:09 Hi John FYI the Security Support dates for PHP versions 8.1 & 8.2 run until 8.1 25 Nov 2024 8.2 08 Dec 2025 All ECT sites we look after are on PHP v 8.1.22 & the MySQL version 10.3.39-MariaDB-log-cll-lve. No site owners have reported any issue
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