Hi Guys

Just wondering how you all deal with invoices?

Currently i just manually email customer invoices as/when requested - but would be nice if i could automate this process - or have customers download their invoices themselves but i dont see anyway of doing this.

Any advice on this?

thanks in advance

also i notice in the order admin, i can input an invoice number... however, if i then view an invoice it doesnt display this - it still displays the order number...

Anyway, i can get it to stop displaying the order number, but display the invoice number when viewing the invoice?

When customers checkout on your site, they should be getting an email receipt.
You can set that up in the admin > main settings.

Customers can get copies of their receipts on the order status page, and in their client account.

Thanks,
David

Hi David

When you say "receipt" - is this different to the order confirmation emails?

As customers receive those, but thats not an invoice... we need to supply VAT invoices - we currently do this manually as / when customers request them (as its done on our accounting system)...

However, i see an option in the "Email Messages Administration" section where i can edit the "invoice" - which i have done and put on all the required information like our VAT number / address etc...

But how do i get this to be emailed to the customers? can it be done automatically - or can they download it from their account etc?

Hi James,
In the email administration you'll see Invoice & Packing Slip Headers / Footers:

Add your content in there and it will display in the header and footer of the email receipt that's automatically sent to the customer after purchasing



*Contact Us*
*Buy The PHP Capture Card Plugin*
*Rate Our Services/View Our Feedback*

Hi phil

Unfortunately, after looking into it I think the invoice / packing slip headers and footers are just for printable versions... they do not actually get emailed to anyone...

Think the carts missing a great feature here, it should email a printable (ideally in pdf format) invoice once an order is set to "complete"

Might add this to suggestions...

Thanks anyway

Sorry about that, yes you're quite correct.

However, I've just remembered you should be able to add information from the payment provider headers and footers in there.

There's provision to add to the email headers and footers in there.



*Contact Us*
*Buy The PHP Capture Card Plugin*
*Rate Our Services/View Our Feedback*

One of our stores, we have customers complaining that the receipt shows "order number" and without too much hassle, I was able to make changes so everywhere this may appear it now says Invoice/Order Number xxxxxx

Is this the problem, your receipts do not say the word invoice?

Thanks,
David