Hi all,

Not sure why, but if I enter two tracking numbers the customer email is showing the first one twice?

Tracking Number: 545882809136,9400110200986467563421

Email shows this:

Your Tracking number is: 545882809136
Additional Tracking number: 545882809136

If I put the 2nd tracking number is curly quotes I end up with:

Your Tracking number is: 545882809136
{Additional Tracking number: 545882809136}
(Still the same number twice)

I think it may have to do with the way I have my message set up...Can anyone help me out? This is driving me nuts.

Current setup for statusid6:

{%statusid6% Your Tracking number is: %trackingnum%
Additional Tracking number: %trackingnum%

Please note that we've assigned a tracking number before giving the package to the carrier. Tracking details for your shipment may not be available immediately. You may need to check periodically for updated information.

Shipments can be tracked by visiting our Tracking Page.

If the link is not clickable, visit the following page http://www.MYSITE.com/tracking.asp and enter your tracking number(s) above.

Review your Products & Get 10% Coupon as Thanks!:
Once you examine your order, please return to the product listing and provide ratings for the products you purchased. This helps other pet owners decide if this item is, well, pawtastic! :) Or not. :(

For your convenience, we have provided links below.

{%reviewlinks%}

If there are no links above, feel free to visit our site and review any item you'd like.}





Julie
Browns Summit NC USA

try it like this

{%statusid6% Your Tracking number is: %trackingnum%
Additional Tracking number: {%trackingnum%}

Brackets around the additional tracking numbers

David
ECT Power User :)

Nope..... same number again & the curly brackets are in the email:

Your Tracking number is: 544709135842
Additional Tracking number: {544709135842}

----------------------------------

I can't get this to work no matter how I set up the email message. It just keeps taking the 1st number and repeating it... maybe the instructions are off?

----------------------------------

You can use multiple tracking numbers for one order by putting tracking number text in curly brackets so that it is removed if it is not used eg
{Your Tracking number is: %trackingnum%}
{Additional Tracking number: %trackingnum%}

Julie
Browns Summit NC USA

This doesn't work either:

{%statusid6% Your Tracking number is: %trackingnum%

{Additional Tracking number: %trackingnum%}

Email shows:

Your Tracking number is: 545882809136

{Additional Tracking number: 545882809136}

::sigh::

Julie
Browns Summit NC USA

Maybe you are not closing the first curly...

{%statusid6% Your Tracking number is: %trackingnum%}

{Additional Tracking number: %trackingnum%}


David
ECT Power User :)

Nope, tried that too:

Your Tracking number is: 545882809136

{Additional Tracking number: 545882809136}

And it threw off the statusid6 area... so Order in Process email is showing all the ship text.

Maybe Andy can take a look at this, I don't think it's functioning correctly in version 6.5.6. Or at least with my setup.

Julie
Browns Summit NC USA

I know it works because I have mine set to show up to 25 tracking numbers.

Here is what I have for ID 6

{%statusid6%<br />
Your order has been <b>shipped</b>.<br />
{Your Tracking number is: %trackingnum%<br />
Shipments can be tracked by visiting our <a href="http://www.mysite.com/tracking.asp?trackno=%trackingnum%">Tracking Page.</a><br />
If the link is not clickable, visit the following page http://www.mysite.com/tracking.asp and enter your tracking number %trackingnum%<br />
} {<strong>NOTE:</strong> Your shipment includes multiple packages, below are additional tracking numbers<br />
%trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
} { %trackingnum%<br />
}<br />
Note: it may take some time before the tracking info on your shipment is active.<br />
Note:More detailed tracking info may be available at the shipment carriers website.<br />
For UPS Shipments - <a href="http://www.ups.com/WebTracking/track">Click here to go to UPS website tracking.</a><br />
For FEDEX Shipments - <a href="https://www.fedex.com/apps/fedextrack/?action=track">Click here to go to FEDEX website tracking.</a><br />
For US Postal Shipments - <a href="https://tools.usps.com/go/TrackConfirmAction!input.action">Click here to go to US-Postal website tracking.</a><br />
Additional notes or comments regarding your order (If provided):<br />
<strong>%statusinfo%</strong><br />
<br />
Using your order ID and e-mail address you can check the current status of your order anytime on our <a href="http://www.mysite.com/orderstatus.asp">Order Status Page.</a><br />
You can also obtain a printable copy of your invoice there. (Your order ID is %orderid% and the e-mail address will be the address this message was sent to.)<br />
<br />
As always, thanks for shopping with mysite.com<br />
If you have questions or comments regarding your order, visit our <a href="http://www.mysite.com/contact.asp">contact page.</a> }

David
ECT Power User :)

Ok, one last time... I looked at mine and yours and see the problem.

try this

quote:

---

{%statusid6% Your Tracking number is: {%trackingnum%}
{Additional Tracking number: %trackingnum%}

Please note that we've assigned a tracking number before giving the package to the carrier. Tracking details for your shipment may not be available immediately. You may need to check periodically for updated information.

Shipments can be tracked by visiting our Tracking Page.

If the link is not clickable, visit the following page http://www.MYSITE.com/tracking.asp and enter your tracking number(s) above.

Review your Products & Get 10% Coupon as Thanks!:
Once you examine your order, please return to the product listing and provide ratings for the products you purchased. This helps other pet owners decide if this item is, well, pawtastic! :) Or not. :(

For your convenience, we have provided links below.

{%reviewlinks%}

If there are no links above, feel free to visit our site and review any item you'd like.}

---

David
ECT Power User :)

Yes! You are a genius! (I knew it was my message that was messing it up)

One small issue - the tracking link now shows as

http://www.mysite.com/tracking.asp?trackno=

with no tracking number.

Link is coded: www.mysite.com/tracking.asp?trackno=%trackingnum%

It worked before w/one number, now it's not with one, either. Do I need to add the curly brackets to the link, you think?


Julie
Browns Summit NC USA

Well, crap, the tracking link stopped adding the tracking number, adding brackets to the link did not help. Single tracking number, multiple tracking numbers... both result is the same link http://www.mysite.com/tracking.asp?trackno=

Now it just takes the customer to the tracking page.

Figures... I get one issue solved, then another issue takes its place.

Julie
Browns Summit NC USA

Hi Julie

Can you let us know what you have now so we can take a look and try it out here?

Andy

Please feel free to review / rate our software

Sure Andy! :)

The source code for the tracking link:
Shipments can be tracked by visiting our <a href="http://www.mysite.com/tracking.asp?trackno=%trackingnum%">Tracking Page.</a>

----------------------------------------------

Hi %ordername%!

Your order #%orderid% has been updated from %oldstatus% to %newstatus%.

{%statusinfo%}

(begin statusid6 info)
{%statusid6% Your Tracking number is: {%trackingnum%}
{Additional Tracking number: %trackingnum%}

Please note that we've assigned a tracking number before giving the package to the carrier. Tracking details for your shipment may not be available immediately. You may need to check periodically for updated information.

Shipments can be tracked by visiting our Tracking Page. link source code above

If the link is not clickable, visit the following page http://www.mysite.com/tracking.asp and enter your tracking number(s) above.

Review your Products & Get a 10% Coupon as Thanks!
Once you examine your order, please return to the product listing and provide ratings for the products you purchased.
This helps other pet owners decide if this item is, well, pawtastic! :) Or not. :(
For your convenience, we have provided links below.

{%reviewlinks%}

If there are no links above, feel free to visit our site and review any item you'd like.
10% coupon towards your next purchase will be sent to the email address on your order.} (end statusid6 info)

Using your order ID and e-mail address you can check the current status of your order anytime on our Order Status Page.
You can also obtain a printable copy of your invoice there.
(Your order ID is %orderid% and the e-mail address will be the address this message was sent to.)

If you have questions or comments regarding your order,
simply reply to this message or visit our contact page for more ways to contact us.

Julie
Browns Summit NC USA

So can you try it like this

{%statusid6% Your Tracking number is: %trackingnum%
Additional Tracking number: %trackingnum%}

Andy

Please feel free to review / rate our software

Andy, what you have there, I believe, is what she was using originally, and it only repeats the 1st tracking number.

https://www.ecommercetemplates.com/help/email-messages.asp#orderstatus

quote:

---

You can use multiple tracking numbers for one order by putting tracking number text in curly brackets so that it is removed if it is not used eg

{Your Tracking number is: %trackingnum%}
{Additional Tracking number: %trackingnum%}

---

Julie, I see you got the multiple tracking numbers to show, but in your original post you have two different types of tracking numbers. It looks like from two different shipping carriers. Perhaps this is why the page is not linked because it is confused about what tracking carrier to show?

Are you testing with two tracking numbers from the same carrier?

David
ECT Power User :)

Okay, I tested with just one number:

FedEx - link does not show the tracking #:
Your Tracking number is: 545882809136
http://www.mysite.com/tracking.asp?trackno=

And then with a USPS number:
Your Tracking number is: 9400110200986467565234
http://www.mysite.com/tracking.asp?trackno=

For some reason, it's just not adding the %trackingnum% to the link. It worked before, but not after I added the additional tracking number code. If I remove that, the link is still not calculating correctly.

I'm a bit stumped.

Julie
Browns Summit NC USA

And then tested with 2 tracking numbers, same carrier:

Your Tracking number is: 9400110200986467565234
Additional Tracking number: 9400110200986467562509

Tracking Page:
http://www.mysite.com/tracking.asp?trackno=

Julie
Browns Summit NC USA

I have tested and with some help from Vince, this should work for you

Hi %ordername%!

Your order #%orderid% has been updated from %oldstatus% to %newstatus%.

{%statusinfo%}

{%statusid6%
Your Tracking number is: %trackingnum%
Shipments can be tracked by visiting our <a href="http://www.yoursite.com/tracking.asp?trackno=%trackingnum%">TRACKING PAGE.</a>
}
{Additional Tracking number: %trackingnum%}

Please note that we've assigned a tracking number before giving the package to the carrier. Tracking details for your shipment may not be available immediately. You may need to check periodically for updated information.

If the link is not clickable, visit the following page http://www.yourstoreurl.com/tracking.asp and enter your tracking number(s) above.

Review your Products & Get a 10% Coupon as Thanks!
Once you examine your order, please return to the product listing and provide ratings for the products you purchased.
This helps other pet owners decide if this item is, well, pawtastic! :) Or not. :(
For your convenience, we have provided links below.

{%reviewlinks%}

If there are no links above, feel free to visit our site and review any item you'd like.
10% coupon towards your next purchase will be sent to the email address on your order.}

Using your order ID and e-mail address you can check the current status of your order anytime on our Order Status Page.
You can also obtain a printable copy of your invoice there.
(Your order ID is %orderid% and the e-mail address will be the address this message was sent to.)

If you have questions or comments regarding your order,
simply reply to this message or visit our contact page for more ways to contact us.


Andy

Please feel free to review / rate our software

Thanks so much to David, Andy and Vince for your help wih this!!



It all seems to be working now... ::whew::

Julie
Browns Summit NC USA

Hi,

Can someone offer the code for the email message for multiple carrier tracking on a PHP page?

Thanks,
Brad

Hi Brad

That goes in the admin email messaging page so would be the same for ASP and PHP - just change tracking.asp to tracking.php in the example.

Andy

Please feel free to review / rate our software

Hi Andy,

I put that code in the email messages box, but the link is not active when one received an email status change. Only the code.