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C4009
Ecommerce Template Expert

USA
612 Posts

Pre-sales questions only
(More Details...)

Posted - 10/06/2017 :  08:41:30  
Andy,

The control panel is fine but my invoice is back to printing incorrectly. At one point something you did made it print correctly so you must be close.

Andy
ECT Moderator

95440 Posts

Posted - 10/06/2017 :  08:46:33  
I missed your success post and continued with other ideas. I have put that back now.

Andy

Please feel free to review / rate our software

C4009
Ecommerce Template Expert

USA
612 Posts

Pre-sales questions only
(More Details...)

Posted - 10/06/2017 :  08:51:01  
Andy,

The invoice printout is now correct. That being said the Admin pages on my full size computer now looks like it is from a mobile device and spread out across the entire screen.

Andy
ECT Moderator

95440 Posts

Posted - 10/06/2017 :  08:54:04  
Can you send me your control panel login details as that shouldn't be happening.

Andy

Please feel free to review / rate our software

C4009
Ecommerce Template Expert

USA
612 Posts

Pre-sales questions only
(More Details...)

Posted - 10/06/2017 :  08:57:45  
Just sent. Thank you.

Andy
ECT Moderator

95440 Posts

Posted - 10/06/2017 :  09:09:38  

C4009
Ecommerce Template Expert

USA
612 Posts

Pre-sales questions only
(More Details...)

Posted - 10/06/2017 :  09:13:29  
Andy,

The admin pages display correctly now as does the invoice in display mode however when I print the invoice it is back to the original incorrect printing where it looks like a mobile device. I have pressed control refresh so many times that I feel refreshed.:)

Andy
ECT Moderator

95440 Posts

Posted - 10/06/2017 :  09:18:02  
It really should be back to where you were when you posted the success message.

Andy

Please feel free to review / rate our software

C4009
Ecommerce Template Expert

USA
612 Posts

Pre-sales questions only
(More Details...)

Posted - 10/06/2017 :  09:22:00  
Andy,

Thank you so much as we now have success on all fronts. The admin pages are displayed correctly and the invoice is printing correctly.

I cannot say enough good things about the support you guys give.

Thank you.
Charles
www.sleeprestfully.com

RJB
Ecommerce Template Expert

United Kingdom
789 Posts

Posted - 10/06/2017 :  09:39:53  
Hi,

I've been following this thread because I'm having the same problem with invoices printing on two pages since updating to 6.8.1. Is there an update or can you let me know how I can fix it?

Richard.

Andy
ECT Moderator

95440 Posts

Posted - 10/06/2017 :  09:47:37  
Hi Richard

We will put out an update shortly.

This fix is to change

@media

to

@media screen and

for the media queries lines in adminstyle.css .

I'm still not sure why it was happening to Charles and not to me when we were printing the same order. That fixes it though so all's well.

Andy

Please feel free to review / rate our software

RJB
Ecommerce Template Expert

United Kingdom
789 Posts

Posted - 10/06/2017 :  10:41:02  
Thanks Andy, That fixed it for me too..

Richard.

Andy
ECT Moderator

95440 Posts

Posted - 10/07/2017 :  02:01:59  
Glad that helped, Richard - the fix is now in the updater for anyone else having similar problems with printing https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=108657

Andy

Please feel free to review / rate our software
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