My apologies if this is addressed in the FAQs or somewhere in the forums.

I received this from a client who is currently running 6.7.0:

[font=Courier New]We are having repeated issues with the version that we are running right now where non-roman characters are garbled in the shopping cart. This has caused orders to be rejected by my quickbooks software patch, orders to be returned (from Europe, ugh) , and also etchings that have been goofed. (If my guys were a little smarter, they would be able to at least always hold the orders so that we could verify) but it would be even more ideal if there is a fix for this, especially since the shopping cart did not used to have this problem.
Can you ask in the forum if they have any ideas?[/font=Courier New]

Does 6.7.3 support accented/non-Roman characters, or 6.8.1? Or is there a setting I can change on her site (I'm imagining in the declarations at the top of the page?) to allow non-Roman characters to display correctly? Or is this even more basic, and perhaps she needs to enable additional character types on their business computers?

Thank you!

Hi Jan

I would check with the customer and see what charset they are using in the admin and on the frontend of the store. It may be that they just need to change to utf-8 on both. It's not going to be an ECT version question really but the character encoding on their store.

Andy

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Thank you! I thought it might be something like that :)

http://www.sleepingbaby.net/
Using ECT 6.7.2

Ah. This is what's in the headers already:

[code]<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
[/code]

http://www.sleepingbaby.net/
Using ECT 6.7.2

Oh, wait -- that's what's on the web pages.
I'm looking at the code for admin.php and there's this line:

[code]<meta http-equiv="Content-Type" content="text/html; charset=<?php print $adminencoding ?>"/>[/code]

So it looks like I can set the encoding somewhere. Is that something I can put in includes.php or in the main menu?

http://www.sleepingbaby.net/
Using ECT 6.7.2

All right, I found in the help files that I can add a line to includes.php to set UTF-8 encoding. Hopefully that'll do it!

http://www.sleepingbaby.net/
Using ECT 6.7.2

Yes, that should do it.

Andy

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