No order notification by email

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kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/03/2018 : 11:13:38 I can see the order in the admin panel but I am not getting notified by email I have checked my email address ok Any ideas pls
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/03/2018 : 11:39:32 Hi Kieran, are any other emails working on the site such as email friend , did you test using email as the payment provider? Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/03/2018 : 11:52:44 Hi Marlene Where do I find e-mail a friend? I have tried 2 different email addresses in Admin panel but still not getting notified of any orders - I can see the orders ok (by the way its Peter in Edinburgh)
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/03/2018 : 11:59:59 I have found Email A Friend and sent 2 tests but nothing came through. Q: Does it matter what email address Iuse for Order Notifications.the one I am using is my own and not part of the store domain
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/03/2018 : 12:01:52 I have tested as EMAIL Payment Provider. The order comes in to store admin but neither the customer or admin are notified of it via email
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/03/2018 : 12:01:55 Hi it needs to be one that is on the domain unless using gmail business mail have a look here under PHP and see if that helps https://www.ecommercetemplates.com/help/email-help.asp Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/03/2018 : 12:06:27 It seems to be very restrictive to use an email address from the store domain Is there no other way round it. the tech link you sen me is a bit over my head Not even the Email A Friend works - surely this doesnt have anything to do with the admin email address?? Edited by - kierantravel on 01/03/2018 12:09:08
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/03/2018 : 12:26:11 Hi you can setup a email on the domain (me@mydomain.com) and forward that to an email address outside of the domain (me@xyz123.com) , your host should be able to help you with that, once you setup the email on the domain then in the main setting input that email address in the admin main settings. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/04/2018 : 08:19:37 I have an email same as store domain now. As admin I can get a notification of customer order. However customer is not being notified of his order.BUT he is being notifed that he has joined Mailing List Is there something I need to change ?
Andy ECT Moderator 95440 Posts	Posted - 01/04/2018 : 09:27:07 Are you sure it's not going to a spam / junk folder as that all sounds as if it is set up cortectly? Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/04/2018 : 09:35:08 No Ive checked. I also check my server mail settings and nothing is being held in the Mail Queue Is there a setting I need to turn on/off to get client notifications? Ivetried several email addresses
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/04/2018 : 10:21:10 Hi in the admin under main settings check that Email Settings box is checked, under Orders Admin > Order Status check that Send email is checked. But it does sound like a general email problem as email friend is not working either, can you let us know who you are hosting with. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/06/2018 : 03:34:36 I am using email as payment provider. I also installed the MailBank Plugin on the site and I can get test mail from the site I have done several tests to several different email addresses using smtp and all work I cannot get admin or customer notifications of orders - the email address belongs to the domain In admin all boxes are checked, yes. Ask a question and email a friend do not work either Edited by - kierantravel on 01/06/2018 03:52:10
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/08/2018 : 03:37:10 any help on this please, I know youre busy but Im stuck
Andy ECT Moderator 95440 Posts	Posted - 01/08/2018 : 03:49:24 Sorry we missed that. Can you check with your host to see if phpmailer is required and / or supported? The set up details are here https://www.ecommercetemplates.com/help/email-help.asp Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/08/2018 : 04:10:12 I am using wordpress Is this right below? I thought code had to start with $GLOBALS Could you direct me how to alter this for Wordpress please $usemailer='phpmailer'; $smtphost='smtphostname'; // will usually be 'mail.yourbusiness.com'; $smtpusername='smtpuser'; // will be your business email address, the same as you entered in the ECT admin panel Main Settings page. // your email account Password. $smtppassword='smtppassword'; $smtpport=587; $emailfromname="Your Business Name"; // without this, the email message will be received as From : Root User.
Andy ECT Moderator 95440 Posts	Posted - 01/09/2018 : 00:54:48 Yes you would need to use $GLOBALS $GLOBALS[usemailer]='phpmailer'; $GLOBALS[smtphost]='smtphostname'; // will usually be 'mail.yourbusiness.com'; $GLOBALS[smtpusername]='smtpuser'; // will be your business email address, the same as you entered in the ECT admin panel Main Settings page. // your email account Password. $GLOBALS[smtppassword]='smtppassword'; $GLOBALS[smtpport]=587; $GLOBALS[emailfromname]="Your Business Name"; // without this, the email message will be received as From : Root User. Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/16/2018 : 07:10:35 Hi Andy I dont know whether I am missing a file or have a corrupt file but I tried this and it crashed the site. The server I have checked and it works every time. I put a standard message form on the site and it works everytime I cannot get any order notifications at all I'd be grateful if you could spare a moment to take a look as Ive been trying to solve this one for some time now Pete
Andy ECT Moderator 95440 Posts	Posted - 01/16/2018 : 07:53:47 Did your host say if PHPmailer was supported or required?There's nothing in the includes file I gave you that should cause any sort of crash, did it happen when you uploaded the PHPmailer files do you know? Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/16/2018 : 08:07:25 It crashed after I uploaded the PHP mailer files and tried to access the site
Andy ECT Moderator 95440 Posts	Posted - 01/16/2018 : 08:36:43 Make sure you get the files from https://github.com/PHPMailer/PHPMailer/tree/5.2-stable then upload the the files class.phpmailer.php, class.smtp.php and PHPMailerAutoload.php to the vsadmin/inc folder on the server. Andy Please feel free to review / rate our software
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