No order notification by email

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kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/16/2018 : 08:39:14 I did that Andy
Andy ECT Moderator 95440 Posts	Posted - 01/16/2018 : 09:26:03 Can you ask your host if PHPmailer is required or supported? Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/16/2018 : 09:31:03 I am not sure - its my vps
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/16/2018 : 12:42:03 Hi the host will be able to confirm if phpmailer is supported on their vps accounts can you check with them and let us know. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/17/2018 : 09:18:11 The answer is no it doesnt
Andy ECT Moderator 95440 Posts	Posted - 01/17/2018 : 10:07:45 Can you remove those entries for PHPmailer from includes.php if you haven't already done so? The last thing to try from the troubleshooting page is the custom headers. Are you using HTML emails? If so, add this to includes.php $GLOBALS[customheaders]='MIME-Version: 1.0\r\nFrom: %from%\r\nReply-To: %replyto%\r\nContent-type: text/html; charset=iso-8859-1\r\n'; ..and let us know. Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/18/2018 : 03:01:56 Added this, made an order. Admin and customer had no email notifications. Also tried email friend without success also
Andy ECT Moderator 95440 Posts	Posted - 01/18/2018 : 03:27:58 Can you send me an email with the link to the contact form you have set up that is working? Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/18/2018 : 06:00:00 PM sent Andy Thanks Pete
Andy ECT Moderator 95440 Posts	Posted - 01/18/2018 : 07:28:23 I tried the contact form - did you get my message? If so, can you reply to it? Andy Please feel free to review / rate our software
kierantravel Advanced Member United Kingdom 110 Posts Pre-sales questions only (More Details...)	Posted - 01/18/2018 : 14:56:40 Yes got the message from contact form and have replied Andy Pete
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