Missing social media

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drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/28/2018 : 11:13:24 Can you go to riversideavdotcom / index1dotphp and let me know why I can see social media on a desktop but not on an android phone? Thanks :) When it gets late at night, go to bed... try again tomorrow.
Andy ECT Moderator 95440 Posts	Posted - 01/28/2018 : 11:51:11 Hi I don't see any social media buttons on my desktop - where should they be? Andy Please feel free to review / rate our software
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/28/2018 : 12:29:29 On the products detail page. I can see them using chrome, but for some reason using samsung browser (most android users do use this) They are not seen... :/ When it gets late at night, go to bed... try again tomorrow.
1818charlie ECT Moderator United Kingdom 1198 Posts	Posted - 01/28/2018 : 15:20:04 On my desktop & laptops (Windows7 Home, Pro & Win 10 ) I see no social media anything when viewing with Chrome, Firefox, Opera or Edge, neither do I on my Galaxy S5 using Chrome or Firefox (I never use Samsungs browser) nor on my other Android handset HTC One M9. The same is on my Android tablet too! Steve Bolton, Lancashire, United Kingdom. Using ECT PHP versions since 2004
John Nolan Advanced Member Canada 409 Posts Pre-sales questions only (More Details...)	Posted - 01/28/2018 : 17:38:33 I don't see them in Chrome on my Mac desktop.
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/28/2018 : 21:38:24 Andy, I sent you an email with pics. One browser they show, the other it doesnt. Ive refreshed the browser, used multiple phones and browsers.. lost the social media buttons after updating to 6.8.4... you can duplicate the issue by using samsung browser on a cell phone When it gets late at night, go to bed... try again tomorrow.
Andy ECT Moderator 95440 Posts	Posted - 01/29/2018 : 00:16:36 I think by saying the page was index1.php people (me included) were looking there. On the detail page I see a lot of extra code so can you let us know what you have added to includes.php for the social media icons? Andy Please feel free to review / rate our software
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 12:01:47 $detailpagelayout='navigation,productname,reviewstars,checkoutbutton,productimage,options,discounts,price,currency,instock,quantity,addtocart,socialmedia, previousnext, description,reviews,searchwords'; $socialmediabuttons="askaquestion,emailfriend, facebook,linkedin,twitter"; $socialbuttonfacebook='<div class="fb-like" data-href="%pageurl%" data-layout="button" data-action="like" data-size="large" data-show-faces="false" data-share="true"></div>'; $socialbuttongoogle='<div class="g-plusone" data-annotation="none" data-href="%pageurl%"></div>'; When it gets late at night, go to bed... try again tomorrow.
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/29/2018 : 12:26:43 Hi Dave, I see social media on the detail page using Desktop Firefox and mobile using Samsung browser / Firefox and Google Chrome. Try clearing your mobile browser history cache. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 13:20:25 cleared the cache and used three different phones that had never accessed the site... cannot see the facebook like or share, cannot see linkdin and only see the text for twitter...? I hadnt changed the code, only updated and its now gone on two separate sites. ? When it gets late at night, go to bed... try again tomorrow.
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 13:49:46 I just re-cleared my cache again and still a no go.... When it gets late at night, go to bed... try again tomorrow.
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/29/2018 : 13:56:45 Hi here is a screen shot of what I seen on mobile device. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 14:40:34 That looks terrible, what mobile device? Running Android or IOS? Samsung browser or no? I still dont see anything on samsung GS6, GS5, or GS8 using their integrated samsung browser... ? When it gets late at night, go to bed... try again tomorrow.
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 14:49:53 Whichever Browser that is. it is ignoring the width:121 css on that button and causing it to cut in half like that.... :/ When it gets late at night, go to bed... try again tomorrow.
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/29/2018 : 14:54:10 Hi that was the Samsung browser which I don't use but since drivers mentioned it I located it on my device and used it. The point is social media icon are showing. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 15:10:27 They are not showing on any samsung device here in the USA using samsung default browser (which most computer unsavvy clients use) and the Galaxy S series phones are within the top two phones used so I am stressed out. I continue to try different phones from anyone and everyone I speak with who have not even visited the site yet, so no cache to clear. I sent Andy the pictures, perhaps you can take a look at them too? They show fine on the phones using chrome, do not show at all using samsung internet browser... When it gets late at night, go to bed... try again tomorrow.
1818charlie ECT Moderator United Kingdom 1198 Posts	Posted - 01/29/2018 : 15:20:19 Hi drivers I apologise for not having read the post correctly last evening. quote: Andy - I think by saying the page was index1.php people (me included) were looking there I have just revisited this using the same handsets; Galaxy S5 & the HTC One M9 as well as the Windows PCs. Yes I do see the social media icons exactly as the screenshot in Sinbads post a few minutes ago. When changing orientation on both mobiles and my Android tablet some of the icons disappear. Steve Bolton, Lancashire, United Kingdom. Using ECT PHP versions since 2004
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 17:20:29 Are you using the samsung internet browser, or have you set chrome to default? So far no one in the state of washington can get this to appear on their samsung phones... it does appear if you use chrome, or if you are using a desktop... but not showing up on android samsung phones using samsung browser. I do know about caching, and I have cleared many times. I also know that when a new phone goes to the site and it still doesnt appear, it is not a cached site, but a different issue. I just lost it this week when updating to 6.8.4, before that.. it was present and working normally. After updating, it disappeared on samsung browser... any help appreciated. When it gets late at night, go to bed... try again tomorrow.
1818charlie ECT Moderator United Kingdom 1198 Posts	Posted - 01/29/2018 : 17:29:22 Just checked using the Samsung browser on my S5 and the social media icons show the same as the others I have checked earlier, just as in Sinbads screenshot. FYI I'm located 12 miles north of Manchester city centre in northern England Steve Bolton, Lancashire, United Kingdom. Using ECT PHP versions since 2004
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/29/2018 : 19:16:31 Thank you everyone for checking... it is elusive. On your cell phone the image has the broken email friend, just like sinbads? When it gets late at night, go to bed... try again tomorrow.
drivers Ecommerce Template Expert USA 890 Posts	Posted - 01/30/2018 : 00:38:24 Can someone check to see if that image is still broken and if the social media buttons are all showing? Still not much luck on this one! When it gets late at night, go to bed... try again tomorrow.
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