New updater file crashes site

Author	« Topic »
mrmax22 New Member USA 55 Posts Pre-sales questions only (More Details...)	Posted - 03/05/2018 : 07:17:11 Hello, The new updater has a file that is crashing my site. incfunctions.asp Help! Max
Andy ECT Moderator 95440 Posts	Posted - 03/05/2018 : 07:20:51 Hi Max That a key file and wouldn't crash your site by itself. Are you sure that all files from the updater have been uploaded to the server? I would upload the updater again and then check the dates of the files on the server to make sure they correspond to the date of upload. Andy Please feel free to review / rate our software
mrmax22 New Member USA 55 Posts Pre-sales questions only (More Details...)	Posted - 03/05/2018 : 07:26:00 I've tried it 3 times. I replace the incfuction.asp with the old file, and my site loads. Max
Andy ECT Moderator 95440 Posts	Posted - 03/05/2018 : 07:43:14 That would probably be because other old files are dependent on the old incfunctions file. Do you have any third party mods or plugins on the store? Andy Please feel free to review / rate our software
mrmax22 New Member USA 55 Posts Pre-sales questions only (More Details...)	Posted - 03/05/2018 : 07:49:45 No mods or plugins Andy, I have a site basically identical that update without problem so I don't know. Max
Andy ECT Moderator 95440 Posts	Posted - 03/05/2018 : 08:14:56 Would you like to send me an email with your FTP details, are you updating to 6.8.5? Andy Please feel free to review / rate our software
mrmax22 New Member USA 55 Posts Pre-sales questions only (More Details...)	Posted - 03/05/2018 : 08:17:41 6.8.5 yes. Details were sent to your mail. Max Edited by - mrmax22 on 03/05/2018 08:19:32
Andy ECT Moderator 95440 Posts	Posted - 03/05/2018 : 08:33:46 As a guess I would say the updatestore.asp file hadn't been run in the browser but that all appears fine now running 6.8.5. Andy Please feel free to review / rate our software
mrmax22 New Member USA 55 Posts Pre-sales questions only (More Details...)	Posted - 03/05/2018 : 08:36:34 Glad to see you had no problems but I could not get to the front page of the site to run the updater. Anyways, thanks for your help as always, Max
	« Topic »