The site hasn’t been sending the customers auto email on orders completion
What steps do I need to take

Cheers

Hi

Are the orders showing as authorized in the admin orders page? Do you know if other emails on the store are working correctly like Email a Friend, order status etc?

If none of those are working you can have a look through the email troubleshooting we have here https://www.ecommercetemplates.com/help/email-help.asp

Andy

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It was working yesterday , all the orders are coming through authorised and I’m receiving the copy from Worldpay , the main settings all seem correct

You could speak to your host to see if anything has changed on their end if you haven't made any changes on the store.

Andy

Please feel free to review / rate our software

Hello I spoke to fasthosts and they are just giving info on standard email forms

Fasthosts email

websmtp.livemail.co.uk:
· Must be sent using Port 25
· Does not use encryption
· Does not use authentication
· The “from” address needs to be a mailbox that exists on the FH platform.
· The MX Records do not need to point to us (as MX is only for receiving email)

…or you can use

SMTP.Livemail.co.uk:
· No SSL
· TLS
· Port 587
· Does use authentication
· The “from” address needs to be a mailbox that exists on the FH platform.
· The MX Records do not need to point to us (as MX is only for receiving email)

My admin settings are

order@snuff.me.uk
CDO
smtp.snuff.me.uk should this be changed to : SMTP.Livemail.co.uk ?

They are suggesting using

websmtp.livemail.co.uk

or

SMTP.Livemail.co.uk

so I would try both of those.

Andy

Please feel free to review / rate our software

So email a friend worked with websmtp.livemail.co.uk

so will this work with the order confirmation to customers ?

Yes, it should do.

Andy

Please feel free to review / rate our software