Having trouble with Fedex and updating

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Boyd156 Starting Member USA 37 Posts Pre-sales questions only (More Details...)	Posted - 03/15/2018 : 08:43:21 I recently discovered that my site is displaying the following message when a customer goes to check out. There seems to be a problem connecting to the shipping rates server. Please wait a few moments and refresh your browser. Authentication Failed I thought this maybe due to the fact that my store was not up to date. I then tried to download the updater and I was unable to get the upload file to extract like it has in the past. Looking for some help
Boyd156 Starting Member USA 37 Posts Pre-sales questions only (More Details...)	Posted - 03/15/2018 : 08:48:25 I have also tried the secondary download for the update and it tells me the password is not valid
Andy ECT Moderator 95440 Posts	Posted - 03/15/2018 : 08:53:53 Hi I just tried the updater using your email address and the email was sent correctly - can you let me know if that now works ok? Andy Please feel free to review / rate our software
Paradise Ecommerce Template Guru USA 1602 Posts Pre-sales questions only (More Details...)	Posted - 03/15/2018 : 09:55:10 I thinks it's a temp password, was doing the same thing to me yesterday, just downloaded again and it works fine. Responsive Design Deals Ecomm Plus - ASP 6.8 www.paradiseclothingco.com
Boyd156 Starting Member USA 37 Posts Pre-sales questions only (More Details...)	Posted - 03/15/2018 : 15:11:01 Nothing has changes my customers still get this fedex message about shipping: There seems to be a problem connecting to the shipping rates server. Please wait a few moments and refresh your browser. Authentication Failed As for the updaters when I try to unzip them they are showing as invalid or empty.
Boyd156 Starting Member USA 37 Posts Pre-sales questions only (More Details...)	Posted - 03/15/2018 : 15:12:03 I was able to download them and save them to my desktop but they will not extract
Sinbad ECT Moderator USA 65937 Posts	Posted - 03/15/2018 : 15:13:44 Hi Boyd, can you let us know how you are attempting to extract the file, are you on a windows machine or mac? Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
Boyd156 Starting Member USA 37 Posts Pre-sales questions only (More Details...)	Posted - 03/15/2018 : 15:48:38 I'm using windows and right clicking then hitting extract.
V45 Advanced Member United Kingdom 416 Posts Pre-sales questions only (More Details...)	Posted - 03/15/2018 : 17:36:18 I would try a third party extract utility to see if doing so works. I use 7zip [url]https://www.7-zip.org/download.html[/url] Will - Bolton, Manchester UK
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