Checkout Issue

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midvalleydrifter001 Ecommerce Template Expert USA 931 Posts	Posted - 04/07/2018 : 16:31:12 I just received this note from a customer. Has anyone had this issue? "Just an FYI - I had to place an order today on my laptop - neither iPhone or iPad could get to step 2 of checkout. A pop-up requested how I learned about your company - but after selecting “return customer” the pop-up would not go away and I was unable to complete order. After I selected “return customer”, I tried to get to step 2 by hitting “close” on the pop up , but was faced with the same issue - engineers call that a Mobius strip!" I tried this on my Android phone with no problems. www (dot) badmanbullets.com ECT v6.8.5.000 Patrick
Paradise Ecommerce Template Guru USA 1602 Posts Pre-sales questions only (More Details...)	Posted - 04/07/2018 : 19:29:35 Works fine on my iPad. Responsive Design Deals Ecomm Plus - ASP 6.8 www.paradiseclothingco.com
midvalleydrifter001 Ecommerce Template Expert USA 931 Posts	Posted - 04/07/2018 : 19:46:10 Thanks for checking Mark. What version of iPad are you using? I'm wondering if my customer is using an older version. *Update - Customer replied he is using IOS 11.3 Edited by - midvalleydrifter001 on 04/07/2018 19:56:51
Paradise Ecommerce Template Guru USA 1602 Posts Pre-sales questions only (More Details...)	Posted - 04/07/2018 : 20:53:36 11.2.6 I'm updating to 11.3 now, I'll let you know if it makes a difference. Responsive Design Deals Ecomm Plus - ASP 6.8 www.paradiseclothingco.com Edited by - Paradise on 04/07/2018 20:56:01
Paradise Ecommerce Template Guru USA 1602 Posts Pre-sales questions only (More Details...)	Posted - 04/07/2018 : 22:37:54 Still works fine after update to 11.3 Responsive Design Deals Ecomm Plus - ASP 6.8 www.paradiseclothingco.com
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 04/08/2018 : 01:07:57 Works fine on my iPad too Patrick. (ios 11.3) Steve Edited by - Steved on 04/08/2018 01:09:01
1818charlie ECT Moderator United Kingdom 1192 Posts	Posted - 04/08/2018 : 10:49:51 Hi Patrick Works fine on my HTC 1 M9 Android 7 mobile. Also fine on my 3-4 year old Android tablet running Android 5.1 Sorry, but I don't own any Apple products to test on - not affluent enough Steve Bolton, Lancashire, United Kingdom. Edited by - 1818charlie on 04/08/2018 13:55:11
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