Ok,

So I've had this set up for a while and it is still NOT working correctly.

Cool site in profile, Not main site (it works perfectly there).

If I open the index page in Chrome - it always shows the same 4 products, beginning with "A", 1 row. Refreshing the page about 5-6 times will finally start to show some randomness.

If I open the index page via Admin (View my store) in FF - sometimes it displays a crazy amount of rows, like 12 rows of products instead of 1. Refreshing will being it back it to 1. But again, the same 4 products beginning with "A". Refresh, I get 12 rows. Refresh, back to 1 row. This time they are more random, C, H, J, B. Refresh... back to the first 4 "A" named products.

It's like there is a weird conflict somewhere and I just can not seem to solve it.

Julie
Owned & loved by 7 German Shepherds

Hey Julie,

Just been going through this myself.

Things to check in includes

crosssellsectionmax=5 <---Number of items to show
crosssellcolumns=5 <--- Self explanatory
orsortby=13 <--- Means random
crossselrows=1 <--- Self explanatory

May not be the case for you but I had to manage these items to get it working right

Paul

Thanks,

Tried that but it seems to have no effect... still not functioning properly.

I noticed that sometimes when I click Home from a product detail page - it will display ALL the recommended products all the way down the page. Refresh, back to normal - 1 row, 4 products.

I'm almost at the point of getting rid of it (which would really suck) or randonly selecting 4 products manually (which would be a pain).

Julie
Owned & loved by 7 German Shepherds

Hi Julie

I'll do some testing here - what did you ideally want to show - 4 best selling products?

This is what works for me but obviously you can choose which elements to show

<%
crosssellaction="bestsellers"
crosssellcolumns=4
orsortby=13
csproductpagelayout="productimage,productname,description,instock,reviewstars,price,listprice,currency,detaillink,quickbuy"
%>

Andy

Please feel free to review / rate our software

Hi Andy,

It should show 4 random products based on recommended checked in admin.

Could it be acting wonky due to putting the code inside a div with a class? I don't know, just scratching my head.

I have it like this:

<div class="clearfix"></div>

<%
crosssellaction="recommended"
orsortby=13
crosssellsectionmax=4
csstyleprefix="cs"
csproductpagelayout="productimage,productname,description,instock,price,listprice,detaillink,quickbuy"
quickbuylayout="productimage, productname, instock,productid, description, options, listprice, price, detaillink,addtocart"
csrecommendedtitle="You and your best friend will love..."
shortdescriptionlimit=100
%>

<!--#include file="vsadmin/inc/inccrosssell.asp"-->

<div class="clearfix"></div>



Julie
Owned & loved by 7 German Shepherds

Hmmmm,

I added crosssellcolumns=4 to the code and added a max of 8 products to test a bit. Seemed to help when I refreshed BUT....

I just browsed around the site, went to a few product detail pages, then clicked on the Home link at the top of the page....

And it's showing, I kid you not, 12 rows of products on the home page. 48 items.

::sigh::




Julie
Owned & loved by 7 German Shepherds

Sorry, I was confusing your set up with Paul's - he was referring to bestsellers.

For recommended products this really should work fine as you have it

<%
crosssellaction="recommended"
orsortby=13
crosssellsectionmax=4
csstyleprefix="cs"
csproductpagelayout="productimage,productname,description,instock,price,listprice,detaillink,quickbuy"
quickbuylayout="productimage, productname, instock,productid, description, options, listprice, price, detaillink,addtocart"
csrecommendedtitle="You and your best friend will love..."
shortdescriptionlimit=100
%>

Do you have anything in includes.asp that is cross selling related?

Andy

Please feel free to review / rate our software

Hi Andy,

I have the default:

' Cross Selling / Upselling
crosssellaction="related"
csbestsellerstitle="Our best sellers"
csrecommendedtitle="Recommended items"
bestsellerlimit=180

I tried adding in pdraper's suggested code but it did not make any difference (I left it but it's commented out):

'crosssellsectionmax=4
'crosssellcolumns=4
'orsortby=13
'crosssellrows=1

Julie
Owned & loved by 7 German Shepherds

I have tried your example here and looked at your site and I can't recreate any problems on either - are there specific steps I need to take or doesn't this always happen?

Andy

Please feel free to review / rate our software

Just to confirm - you are looking at the "Cool Site" in profile and not my main site? The main site has no issues at all with the home page recommended area. Works like a champ & I love it. The other site, not so much.

I just don't know why I keep getting a wonky display on my end. Firefox is really bad. Chrome always displays the "A" collars..if I refresh, then it staggers them a bit.

But I just did a test in Chrome, clicked on the recommended collar on the right, went to the product detail page, and then clicked on Home on the top menu bar. And once again, it displayed ALL the recommended items - not just 4.

Just so you know I'm not crazy :

[img]https://www.spoilthatpetshop.com/ss1.png[/img]


Julie
Owned & loved by 7 German Shepherds

I noticed that the link is set to go to default.asp.

Should I remove the default.asp and have the link just go to https://www.mysite.com?

Grasping at straws here.

Made the change - same issue.

After I refreshed about 5-6 times in FF to try to get something other than the same "A" collars - it once again displayed ALL the products. SMH

Julie
Owned & loved by 7 German Shepherds

I think it's better for SEO to use the full URL rather than default.asp but I doubt that has any bearing here.

True randomization isn't really a feature of ASP like PHP so the random results won't be as random as if they were on a PHP site. Having said that you shouldn't get that many products appearing so I'll do some more testing and see if I can recreate it.

Andy

Please feel free to review / rate our software

I tried your site a few times and couldn't recreate it until just now, it may be a coincidence but it was when I clicked on the Americana dog collar detail link and then the home button. It then didn't happen again until clicking on that one again when it appeared - are you getting that too or does the multiple display just happen randomly for you?

Andy

Please feel free to review / rate our software

It always appears like that if you click around a few times.... or refresh.

------------------------------------

If you inspect the element for the div - it shows a few Javascript errors in the console:

TypeError: document.getElementById(...) is null[Learn More] www.mysite.com:919:262
<anonymous>
https://www.mysite.com/:919:262
TypeError: document.getElementById(...) is null[Learn More] www.mysite.com:924:262
TypeError: document.getElementById(...) is null[Learn More] www.mysite.com:929:262
ReferenceError: SyntaxHighlighter is not defined[Learn More] www.mysite.com:1213:7
<anonymous>
https://www.mysite.com/:1213:7

https://code.jquery.com/jquery-1.11.0.min.js:2:27131
fireWith
https://code.jquery.com/jquery-1.11.0.min.js:2:27949
ready
https://code.jquery.com/jquery-1.11.0.min.js:2:29781
K
https://code.jquery.com/jquery-1.11.0.min.js:2:30126

https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/Unexpected_type
https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/Not_defined

Not sure if that has anything to do with it but thought I would pass it along.


Julie
Owned & loved by 7 German Shepherds

OK, maybe that was just coincidence then. I can't recreate it here on my site however many times I try so can you send me on your FTP details and I'll take a close look?

Andy

Please feel free to review / rate our software

Sure, will do!

Julie
Owned & loved by 7 German Shepherds