Hello,
Have been in contact with worldpay who say they have made transactions live however I keep getting this error when trying to purchase an item:
Secure Payment Page
Sorry, there was a problem processing your payment:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:
The transaction cannot be processed for one or more of the following reasons:
The merchant account is suspended.
The order currency selected is not supported.
The authorisation mode is incorrect.
Test mode is unavailable.
The installation is not live.

Server information 02/Oct/2018 19:58:13 Server ID ukdc1-pz-pay08 (a7c9356365c0b378)

Can anyone help me understand where i have gone wrong. I can give you my website and credientials if needed.

Thanks in advance

Hi Dene

When I've seen that before it's been because the integration is not live - I would get back to Worldpay and get them to confirm that.

Andy

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Hi Andy,

Have checked with worldpay and they say it is live with no errors on their side.
Any ideas why I still get the error message?

From the reasons they give there

quote:

---

The transaction cannot be processed for one or more of the following reasons:
The merchant account is suspended.
The order currency selected is not supported.
The authorisation mode is incorrect.
Test mode is unavailable.
The installation is not live.

---

... not being live sounded like the most likely. You don't have it in demo mode now, do you and you are selling in pounds sterling?

Andy



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No not in demo mode and yes using pound sterling...

Is it possible to find out from Worldpay exactly which from that list is the issue?

Andy

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Apparently everything works fine and tests fine on their end

Would it be worth me sending you the link and login details in a private message...make sure I have done everything correctly in the admin area?

Before that, did you send through a demo order that was verified by Worldpay - that is a step I believe they require before going live?

Andy

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they did a test purchase before going live

In the admin payment providers page for Worldpay do you have it set to Authorize Capture rather than Authorize Only - it probably should be the former.

Andy

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I had it on Authorize Only, I have changed it and it works... Thank you so much for your help. Something so simple but I just didn't see it.

Thank you