Getting a 500 Server Error when capturing or void

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evolutionweed New Member USA 58 Posts Pre-sales questions only (More Details...)	Posted - 07/31/2019 : 12:15:57 Hi folks, I'm using servelink to host, and Authorize.net for my www.neovapeshop.com site I'm set up just to authorize orders when they come in, but don't capture the cash until I am sure I can fill the order. When I use the Capture or Void functionality, the store returns a weird looking version of the order. The font goes huge, and in the lower right I get a big 500 server error. I went to servelink and they said my problem is in the store, not on their server set up. Interestingly, authorize.net does process the void or capture command from the store properly, just doesn't report it back to the store properly when I execute it. Neo Vape Shop sells Toking tools, herb grinders, Titanium eNails and 420 storage. www.neovapeshop.com [img]https://www.neovapeshop.com/images/logoect.png[/img]
insight ECT Moderator USA 4479 Posts	Posted - 07/31/2019 : 14:15:09 quote: I went to servelink and they said my problem is in the store, not on their server set up. That's not quite what we said ; we extracted the following log entry for you, detailing your code error for you to pass to your cart provider: 2019-07-14 19:09:53 204.140.21.20 POST /vsadmin/ajaxservice.asp processor=AuthNET&gid=784&act=void\|1927\|80040e07\|Data_type_mismatch_in_criteria_expression. 443 - 76.103.241.182 HTTP/2.0 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/75.0.3770.100+Safari/537.36 https://www.neovapeshop.com/vsadmin/adminorders.asp?id=784 www.neovapeshop.com 500 0 0 1399 1237 777 Peter Professional ecommerce web hosting services Shared hosting Windows & Linux \| Dedicated servers \| Domains \| SSL Ecommerce Templates specialists since 2003 https://servelink.com
Vince Administrator 42874 Posts	Posted - 07/31/2019 : 15:47:12 quote: I went to servelink and they said my problem is in the store, not on their server set up. As it happens, the problem is in the store and not in the Servelink setup. I'll get the fix into the updater tomorrow. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
evolutionweed New Member USA 58 Posts Pre-sales questions only (More Details...)	Posted - 08/05/2019 : 11:46:29 Andy, I see I am on version 7.05 and still getting the 500 Error. Is that version supposed to have the fix? Neo Vape Shop sells Toking tools, herb grinders, Titanium eNails and 420 storage. www.neovapeshop.com [img]https://www.neovapeshop.com/images/logoect.png[/img] Edited by - evolutionweed on 08/05/2019 11:55:54
Vince Administrator 42874 Posts	Posted - 08/05/2019 : 12:03:02 Hi Evolutionweed No, I had only added the fix to the v7.1 updater line but I've added it to v7.0 now so if you get a new copy and copy vsadmin/ajaxservice.asp to your site it should sort this out. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
evolutionweed New Member USA 58 Posts Pre-sales questions only (More Details...)	Posted - 08/05/2019 : 13:28:17 Shoot. OK my updater ability expired a couple of months ago. I'll go back in and buy another 12 months. Thanks Vince. Neo Vape Shop sells Toking tools, herb grinders, Titanium eNails and 420 storage. www.neovapeshop.com [img]https://www.neovapeshop.com/images/logoect.png[/img]
garterburn Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 08/22/2019 : 14:29:48 I am getting this same error. Hosting at Godaddy on Windows Plesk. The void works and registers at Authorize.net, but I get an error saying to reference the logfiles on my Plesk hosting server. Please advise. Glen Arterburn
garterburn Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 08/22/2019 : 14:34:47 This is the error I get when I try to capture or void a transaction... Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log. Web Server at plesk.arterburnweb.net Glen Arterburn
Vince Administrator 42874 Posts	Posted - 08/22/2019 : 14:43:30 Hi Glen Did you copy that new version of the vsadmin/ajaxservice.asp to your site? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
garterburn Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 08/22/2019 : 14:46:23 Yes, sorry... just did that and it worked perfectly! Thanks! After I void a transaction, where does it show that it was voided in the order history? Also, my client is only wanting to "Authorize" the order at Authorize.net, but then wants to "Capture" a different amount later when he calculates shipping. Is there a way to do this? When we change the amount in the admin area, and click "Inform Authorize.net", it gives an error. Glen Arterburn Edited by - garterburn on 08/22/2019 15:05:52
Vince Administrator 42874 Posts	Posted - 08/23/2019 : 02:12:36 Hi Glen When you Void the transaction you get to choose the status you want to set the order to after voiding. But there isn't anything specifically in the order history to say that it was voided apart from that it's status will be, say, Cancelled. Some payment processors let you capture up to a given percentage above the authorized amount, but Authorize.net only allows you to capture up to the authorize amount I'm afraid. There is more about this here under "CAPTURE" https://developer.authorize.net/api/reference/features/payment_transactions.html Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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