We're getting a few payment failures recently where orders do not go through to Opayo (Sagepay). The order shows as red in vsadmin and normally we check those at Opayo to see why the order failed. However, in these cases the orders just don't make it through to Opayo.

Does anyone have any insights here?

CVW Web Design
www.cvwdesign.co.uk | web design and development

Hi Clive
It's always worth investigating payments that don't go through but then again there are always people who are just "window shopping". Unless you see there is actually an error or problem of some kind it's difficult for us to follow up.

Vince

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Hi Clive,

Not sure if this is relevant but on 21st March they had a big outage for 7-8 hours with their site not working and no transactions going through.

We lost quite a bit of business because of this

Steve