Problem on checkout page

Author	« Topic »
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 06/10/2023 : 09:15:05 My client send me a video that one of his customers sent him when they were having a problem trying to make a payment. You can see that they are on "step 2" and it says "Please enter your customer details", then under that it shows Country, Zip and Miscellaneous. There is nothing for Name, Address, Email, etc. - then when she clicks checkout, it comes back with an error message saying "enter a valid name". I have a screenshot of that image but I cannot insert it here. She is on a Mac, if that helps at all. When I go to the site and try a test purchase, it works fine for me. Her video clearly shows it is not working for her. She is on a computer, not a phone or tablet.
Vince Administrator 42752 Posts	Posted - 06/11/2023 : 01:54:07 Hi there It sounds like there was some javascript error on the page for some reason and this is stopping the address form displaying correctly. Could you let me know the URL of the store and then I can take a look and see what the error is. To add an image in this forum you have to put the image on your own server and then copy the URL of that image in your message enclosed in the forum image tags which would be... [ img ]https://www.yourserver.com/yourimage.jpg[ /img ] I've added the extra spaces there so it doesn't try to display as an image. Clicking the 4th button from the right in the buttons above your post will do this automatically. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 06/11/2023 : 08:00:56 Sorry, I meant to add that: https://curtisknight.com/ As I said, when I try it on my PC it displays fine. Here is the image:
insight ECT Moderator USA 4479 Posts	Posted - 06/11/2023 : 10:51:15 Works fine for me on Mac/Safari (all latest), so it's not a Mac problem. I got all the way through to the thanks page first time around without any trouble, exactly as expected. Peter Professional ecommerce web hosting services Shared hosting Windows & Linux \| Dedicated servers \| Domains \| SSL Ecommerce Templates specialists since 2003 https://servelink.com
Vince Administrator 42752 Posts	Posted - 06/11/2023 : 12:13:39 It seems fine for me too on PC and I have to say, it's a bit difficult to troubleshoot if we can't recreate the problem I'm afraid. Did they say if anyone else is having the same issue? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
1818charlie ECT Moderator United Kingdom 1193 Posts	Posted - 06/11/2023 : 13:56:30 Works as expected for myself also. I have only tried using FF 114.0 Windows 11 Regards Will
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