I have an error in my store admin when I try to view orders. The error reads as below. It was there before I did the latest update and remained after it was done.

error '80020009'
/vsadmin/inc/incorders.asp, line 42

Any ideas on the cause?

There should be a description of there error. You may need to check the server logs, or ask your host for help getting those details.
Can you check on that and reply back?

Additionally, when you updated, did you upload all files, and run the updatestore.asp in your browser successfully?

Thanks,
David

My host said I won't see any additional information of any use in the logs. That's all ASP gives you.

I did upload all the files and ran the updater again but still the same. I may need to see if the file and line # will give Vince what is needed to provide assistance.

I ran a transaction thru my site for myself and it appeared in Orders Admin and the error message cleared. It seems to have resolved itself for now.

quote:

---

My host said I won't see any additional information of any use in the logs. That's all ASP gives you.

---

Hi Mark, That's not really true at all - There would be some additional info and a line number where the error occurred.
In any case, it seems like you may have it resolved.
Just post back if the issue persists.

Thanks,
David

There was a line # in the original post.

error '80020009'
/vsadmin/inc/incorders.asp, line 42

Sorry about that, but there would usually be a description of the error.
This is a feature of classic .asp
If you still have problems, reach out and someone will help.

Thanks,
David

Hi Mark

quote:

---

I ran a transaction thru my site for myself and it appeared in Orders Admin and the error message cleared. It seems to have resolved itself for now.

---

If the problem returns could you send the site FTP login details to my email (vince AT ecommercetemplates DOT com) and I'll take a look.

Vince

Click Here for Shopping Cart Software
Click Here to sign up for our newsletter
Click Here for the latest updater

For reference, not every ASP error results in an error description. If there's a code error then the ASP scripting engine knows what it is that caused the stoppage and will tell you that. However in the event that, for example, there's something up with an Access recordset (probably the cause of 0x8002009) then it can't necessarily determine precisely what it is as it's outside of ASP and will leave the description empty or display something just as useless like 'exception occurred', as it only knows that there was an error, not what it was.

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com

Thanks for the clarification Peter.
It seems I was off base there.

David