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 PHP (Unix / Linux / Apache) versions
 handling not being applied
Author « Topic »  

LadyM
ECT Moderator

1716 Posts

Posted - 07/23/2024 :  06:56:52  
V. 7.7.6

I have a $2.00 handling charge applied. I have this in the includes: $combineshippinghandling=TRUE;

I add products to the cart and get a shipping estimate. I've modified the text to remove the 'and handling'.

If I remove the $2 charge from the main settings, the estimate stays the same. Adding it back in, the estimate stays the same. It appears that the handling fee is not being applied to the order.

I checked the products to be sure they are not handling exempt.

I checked to make sure the options (sizes) have a weight applied.

What else can I look for?

Vince
Administrator

42761 Posts

Posted - 07/25/2024 :  08:02:40  
Hi LadyM
The estimator actually caches the result to save on calls to the shipping servers. So could you try something like change the quantity for the product and click, "Update" which should force a refresh?

Vince

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LadyM
ECT Moderator

1716 Posts

Posted - 07/25/2024 :  13:39:06  
I did as you suggested and nothing changes.

I haven't been able to get USPS working yet so I'm using weight based. I have tried adding and removing products and yes, the estimate changes. But it doesn't change from the previous estimate if I remove the handling charge and force a refresh after emptying the cache.

Edited by - LadyM on 07/25/2024 13:44:59

Vince
Administrator

42761 Posts

Posted - 07/26/2024 :  01:02:46  
Hi LadyM
I just tried here and it seems to be ok but could it be that you need to set this as "GLOBALS" as you are using a wordpress store?

$GLOBALS['combineshippinghandling']=TRUE;

If that's not the case could you send me the store details via email and I'll take a look.

Vince

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LadyM
ECT Moderator

1716 Posts

Posted - 07/26/2024 :  08:29:31  
It's not a wordpress store yet. It's PHP. I'll send details.

Thanks

LadyM
ECT Moderator

1716 Posts

Posted - 07/26/2024 :  08:35:13  
It's working as it should. Cart is perfect - person in chair is not.

Vince
Administrator

42761 Posts

Posted - 07/26/2024 :  09:07:01  

dbdave
ECT Moderator

USA
10409 Posts

Posted - 07/26/2024 :  09:07:38  
Hi Lady M, click my user name and send me a message regarding the postal issue.
I'll get it sorted for you.
Thanks,
David
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