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jimhuang
Advanced Member

Taiwan
258 Posts

Posted - 02/12/2025 :  23:34:44  
Everything was normal before.

From few days ago, I only received order emails, but not payment notification emails from PayPal checkout.

Does anyone have the same problem as me?

Another problem, when I entered my profile, I can't find "previous post".

Jim

Vince
Administrator

42878 Posts

Posted - 02/13/2025 :  01:55:56  
Hi Jim
If this is just a one off it may be the email just made it into your SPAM folder or something like that.

Vince

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jimhuang
Advanced Member

Taiwan
258 Posts

Posted - 02/13/2025 :  02:26:32  
Hi Vince

Just checked spam folder and other, no email from PayPal.

Are there any other causes?




Vince
Administrator

42878 Posts

Posted - 02/14/2025 :  05:11:08  
Hi Jim
So this is now happening for all orders from PayPal? And it's the notification your receive from PayPal that has stopped, not the one from the store? If that's the case, did you inadvertently switch off the PayPal notification in your PayPal account?

Vince

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jimhuang
Advanced Member

Taiwan
258 Posts

Posted - 02/16/2025 :  20:15:01  
Hi Vince

Yes, all notifications from PayPal have been stopped.

I have checked PayPal setting is correct

IPN is turned on.
The return URL is https://3dlens.com/thanks.php

Today I still not received notification from PayPal.

All notifications from 2checkout are in normal.

Jim

Vince
Administrator

42878 Posts

Posted - 02/17/2025 :  02:30:43  
Hi Jim
If you're saying that it's the notifications from PayPal that have stopped then I don't think the settings that have to do with the shopping cart will have any bearing.
Also, if you are using PayPal Checkout (as opposed to PayPal Standard) then IPNs are not used at all.
Really, I think you need to take this up with PayPal as we don't control how PayPal send emails.

Vince

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